Program Supervisor - CBEP

New York Foundling; City of Niagara Falls (NY); On-site; USD 62,000 - 75,000; Full time

Job summary

The New York Foundling is seeking a Supervisor to lead a team delivering high-quality tutoring and supportive services for children and families in our program. You will coach staff, manage a caseload of college-age students, and help ensure accurate data tracking and reporting to support program performance.

You will oversee staff trainings, coordinate with case planners and teachers, and maintain strong communication with stakeholders.

Qualifications

• Bachelor's degree in a relevant field or equivalent.
• 2+ years' experience with children/adolescents in foster care or education.
• Strong collaboration and communication skills.
• Ability to analyze data and monitor outcomes.

Responsibilities

• Supervise and coach a team of up to 6 staff to ensure high-quality coaching and productivity.
• Hold a caseload of up to 5 college-age students to stay connected and support tutoring.
• Monitor session notes and oversee case management for quality services.
• Lead staff trainings to foster ongoing development and improve sessions.
• Engage with stakeholders and advocate for families to improve outreach and resources.
• Ensure efficient administrative operations with accurate updates and documentation.
• Track team data and produce progress reports to guide planning and accountability.
• Provide coverage for other supervisors as needed.

Skills

Team supervision

Data reporting

Staff training

Communication

Adaptability

Education

Bachelor's degree in Education, Social Work, Psychology

Tools

Learning management systems

Job description

Overview

At The New York Foundling, we trust in the power and potential of people, and we deliberately invest in proven practices. From bold beginnings in 1869, our New York-based nonprofit has supported hundreds of thousands of our neighbors on their own paths to stability, strength, and independence. We help children and families navigate through and beyond foster care. We help families struggling with conflict and poverty grow strong. We help individuals with developmental disabilities live their best lives, and we help our neighbors access quality health and mental health services—core to building lifelong resilience and wellbeing. Together, our interrelated programs provide a whole-person, whole-family, and whole-life approach that unlocks solutions for a lifetime

The supervisor provides direction, development, and leadership to a team of direct reports to ensure delivery of services and acheivement of performance targets. Supervisors ensure program efficiency by coaching staff, connecting with key stakesholders, managing and interpreting data, developing program policies and supporting clients.

Responsibilities

The supervisor provides direction, development, and leadership to a team of direct reports to ensure delivery of services and achievement of performance targets. Supervisors ensure program efficiency by coaching staff, connecting with key stakeholders, managing and interpreting data, developing program policies and supporting clients.

Core Responsibilities:

• Supervise and coach a team of up to 6 staff to ensure they have high quality individualized coaching opportunities to improve employee satisfaction and overall program productivity.
• Hold a caseload of up to 5 college age students to maintain strong tutoring skills and remain connected to the students, while supporting program utilization.
• Monitor session notes and oversee case management to ensure staff is offering high-quality services.
• Lead and create staff trainings to foster continuous staff development and enhance the quality of their sessions and services through targeted professional development
• Enhance student engagement, stakeholder experience, and family satisfaction through proactive communication and advocacy, ensuring effective outreach, support, and resource sharing.
• Oversee various administrative tasks and documentation to insure efficient administrative operations through accurate updates and timely documentation, enhancing communication and compliance.
• Track team data and complete progress monitoring reports to maintain accurate data tracking and reporting to support strategic planning and improve program performance and accountability.
• Provide coverage for other supervisors or direct reports to ensure that students are receiving quality services during tutor/supervisor PTO and to support staff with their PTO needs.

The New York Foundling is committed to attracting and retaining a diverse employee population,the Foundling will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that areinclusive, equitable and welcoming.

Qualifications

• Minimum of a Bachelor's degree in a relevant field (e.g., Education, Social Work, Psychology)
• Demonstrated knowledge of and experience in the role you will be supervising. This ensures the ability to provide effective coaching, guidance, and support to direct reports.
• Minimum of 2 years of experience working with children and/or adolescents in a foster care or educational setting.
• Critical thinking and problem-solving skills: Ability to analyze complex situations, identify root causes of challenges, and develop effective solutions, particularly in a fast-paced environment.
• Collaboration and Communication: Ability to work effectively with a diverse team of stakeholders (case planners, teachers, social workers), clearly communicate program goals, and actively listen to address concerns.
• Flexibility and adaptability: Ability to adjust to changing priorities, manage competing demands, and readily adopt new procedures or technologies as needed.
• Ability to manage and analyze data related to programs, including performance monitoring and client outcomes.
• Proficient in computer software relevant to the role (e.g., learning management systems).
• Demonstrated strong commitment to safety.

Education Required

Bachelor's Degree from a U.S. accredited educational institution or Credential Evaluation for a non-U.S. educational institution

Salary Range:

$68,463.17/Annual+ $3,800 Education Additive (as applicable) + $3,500 Bilingual Additive (as applicable)