Program Supervisor, (1214) 801 East Men's Shelter

Catholic Charities DC; Washington, Northern (District of Columbia, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical / Prescription / Dental / Vis

Retirement plan with company match

Tuition reimbursement

11 paid holidays

Paid vacation, sick & personal leave

Employee referral bonus

Parental leave

Pet insurance

Job summary

Catholic Charities of the Archdiocese of Washington seeks a Program Supervisor to oversee direct care staff and volunteers, coordinating residential program operations to meet best practice standards and contract requirements.

You will supervise 10 FTEs and up to 4 PTE, lead staff development, manage schedules, and ensure compliance with program policies while liaising with community partners.

Qualifications

• High School or GED required.
• 2 years of direct service experience with the adult homeless or other vulnerable population.
• 3 years of administrative supervisory experience.

Responsibilities

• Supervises a team of Program Assistants, Administrative staff and Maintenance Workers, and volunteers as needed.
• Conducts recruitment, hires, performance evaluations and staff development.
• Develops processes to control and minimize overtime.
• Leads regular staff meetings and facilitates teamwork.
• Coordinates facility activities to achieve objectives in a timely, cost-efficient manner.
• Establishes plans with department managers and monitors facility performance against metrics.
• Oversees maintenance of facilities and equipment per health and safety codes.
• Ensures program practices comply with contract/grant requirements and CQI processes.
• Performs liaison activities with community partners and prepares timely reports.

Skills

Supervisory experience

Staff development

Team leadership

Communication

Problem solving

Education

High School or GED

Tools

Credible

MS Office

Excel

Outlook

Remote access

Job description

Description

ORGANIZATION OVERVIEW:

At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our “promote from within” culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities.

Join us in Inspiring Hope and Building Futures.

JOB SUMMARY:

The Program Supervisor supervises direct care staff and volunteers, and administration of the program facility by coordinating and monitoring residential coverage ensuring that program and services are in accord with best practice standards, contract/grant requirements, and agency practices and procedures.

SUPERVISORY RESPONSIBILITY:

Provides administrative supervision of 10 FTEs and up to 4 PTE.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Supervises a team of Program Assistants, Administrative staff and Maintenance Workers, as needed as well as agency and community volunteers in support of overall program goals and objectives.

1. Recruits, hires, conducts performance evaluation, and provide for staff professional development.
2. Develops and implements processes to control and minimize overtime.
3. Conducts regular staff meetings.
4. Facilitates team dynamics.

• Coordinates facility activities to ensure objectives are accomplished in a timely and cost-effective manner.

1. Develops plans in coordination with department managers.
2. Establishes and monitor overall facility performance based on agreed upon performance measures.
3. Manages the maintenance of facilities and equipment in accordance with health, fire and safety codes, and COA standards.

• Oversees and maintain quality program practices, ensuring compliance with best practice standards, contract grant requirements, and agency practices and procedures.

1. Implements Corrective Action Plan to address deficiencies identified through the agency CQI process.
2. Updates the program’s practices and procedures, and program manual as needed.
3. Enables staff participation in quality improvement.

• Performs liaison activities with community partners.
• Coordinates the preparation and timely submission of all external and internal program reports. Ensure prompt and accurate submission of incident reports.
• Performs other job-related duties as assigned.

Requirements

EDUCATION and EXPERIENCE:

• High School or GED required.
• 2 years of direct service experience working with the adult homeless or other vulnerable population.
• 3 years’ administrative supervisory experience.

SKILLS and COMPETENCIES:

• Skill to operate job-related equipment including the use of computer systems (MS Office products), including Excel, Outlook, Credible and remote access.
• Ability to supervise and train employees and foster a cooperative work environment.

Benefits Package:

• Robust Professional development and training opportunities
• Medical, prescriptions, dental and vision insurance
• Retirement savings plan with company match
• Company-paid and supplemental life insurance
• Short Term/ Long Term disability
• Group Life Insurance and AD&D
• Other Volunteer Insurance Benefits
• Flexible spending accounts
• Paid vacation, sick and personal leave
• 11 paid holidays
• Tuition reimbursement
• Employee referral bonus program
• Parenting leave
• Pet’s Insurance

Work Schedule:

Tuesday - Saturday, 3:00 PM - 11:0 0 PM. Work is normally performed in a typical residential facility environment.