Program Supervisor 1

Lutheran Community Services Northwest; Everett (WA); On-site; USD 58,000 - 78,000; Full time

Benefits offered by this job

37.5-hour work week

Health benefits

Disability insurance

Life insurance

Paid holidays

Vacation & sick time

Floating holidays

401(k) with employer matching

Employee Assistance Program

Student loan forgiveness eligibility

Job summary

Lutheran Community Services NW is a non-profit dedicated to health, justice, and hope across Washington, Oregon, and Idaho. The Program Supervisor supports Snohomish County housing stability programs by assisting the Program Manager with daily operations, staff supervision, and rent assistance oversight.

The role emphasizes leadership of a diverse team, adherence to funding requirements, and data-driven reporting to support grants and future funding opportunities.

Qualifications

• Bachelor’s degree or equivalent
• Minimum of two years in case management or social service role
• Experience supervising program staff
• Respectful, open, unbiased attitude toward clients and families
• Knowledge of social service agencies and resources; ability to coordinate referrals
• Excellent verbal and written communication skills; basic computer skills
• Ability to work independently and as part of a team
• Highly organized with strong documentation
• Ability to work under pressure in a multicultural setting
• HIPAA confidentiality and required clearances

Responsibilities

• Assist the Program Manager with day-to-day operation of housing stability programs, rent assistance, and housing placement in Snohomish County.
• Train, supervise, and lead a diverse team of case managers and housing coordinators; support development and performance.
• Lead staff meetings and provide case consultations to coordinate services and ensure consistent practices.
• Review, approve, and process rent assistance and housing documentation per guidelines and funding requirements.
• Maintain confidential participant records and communicate LCSNW policies to staff and volunteers.
• Compile program data, statistics, and reports; support grant reporting and funding efforts.
• Build and strengthen relationships with funders, partners, and community organizations to advance program goals.
• Represent LCSNW housing stability programs at meetings and events; respond to inquiries from staff and the public.
• Collaborate with leadership and other programs to support strategic planning and service coordination.
• Supervise employees and/or interns; set goals and manage performance.

Skills

Case management

Staff supervision

Communication skills

Organization

HIPAA

Clearance adherence

Education

Bachelor’s degree or equivalent

Job description

Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope.

WHAT WE WILL DO FOR YOU:

As an employer of choice, we’re deeply committed to supporting our employees, because when you’re empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We’re proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind.

• A 37.5 per hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

HOW YOU WILL MAKE AN IMPACT:

All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope. The Program Supervisor supports LCSNW's housing stability programs in Snohomish County by assisting the Program Manager with daily operations, staff supervision, and oversight of rent assistance and housing placement services.

• Assist the Program Manager with the day-to-day operation of housing stability programs providing rent assistance and housing placement services to households across Snohomish County, in accordance with county and state funding requirements.
• Train, supervise, and lead a diverse team of case managers and housing coordinators, supporting their professional development, well-being, and performance to ensure high-quality service delivery and fulfillment of contractual obligations.
• Plan and facilitate regular staff meetings and provide individual and group case consultation to share information, coordinate services, and support consistent program practices; provide participant orientations and cultural integration support as needed.
• Review, approve, and process rent assistance and housing support documentation in accordance with program guidelines and funding requirements.
• Implement administrative practices that ensure accurate, confidential participant recordkeeping and safe, compliant service delivery; interpret and communicate LCSNW policies and procedures to staff and volunteers.
• Research, compile, and maintain accurate and traceable program data, statistics, and qualitative information; prepare reports, manuals, correspondence, and other materials required by LCSNW leadership or funding agencies in a timely manner to support grant reporting and future funding efforts.
• Create, maintain, and strengthen relationships with funders, community partners, stakeholders, and community organizations to enhance services, support advocacy efforts, and advance program goals.
• Represent LCSNW housing stability programs at partner, funder, and community meetings and events, including attending on behalf of the Program Manager as needed, and presenting information. Respond to questions from staff, participants, partners, and the public.
• Collaborate with the Program Manager, Program Director, and other LCSNW programs through cross-program dialogue that supports strategic planning, service coordination, and overall program success.
• This job is responsible for supervising employees and/or non-employees, such as interns or volunteers. This includes and is not limited to making employment decisions; setting and communicating clear goals in alignment with relevant objectives and required outcomes; and effectively managing individual and team performance.

HOW YOU WILL BE A GREAT FIT:

• Bachelor's degree in a relevant field or equivalent work experience.
• Minimum of two years of experience in case management or social service role.
• Experience supervising program staff.
• Respectful, open, unbiased, and accepting attitude toward clients and their families.
• Knowledge of social service agencies and community resources, with the ability to coordinate referrals and continuity of services.
• Excellent verbal and written communication skills, including basic computer skills.
• Ability to work independently and cooperatively as a team member.
• Highly organized and detail-oriented with paperwork and documentation, with the ability to effectively prioritize work responsibilities.
• Ability to work well under pressure in a multicultural setting.
• Strict adherence to HIPAA standards in the office workspace to ensure confidentiality.
• Meets LCSNW criminal background clearance requirements and other job-required clearances as required by the State or program.

Thank you!

We sincerely appreciate your interest in joining the Lutheran Community Services NW team and thank all applicants for taking the time to apply. While we’re unable to respond to every candidate individually, please note that only those selected for an interview will be contacted. Lutheran Community Services NW is deeply committed to our mission of Health, Justice and Hope in all aspects of our work. We welcome candidates from all backgrounds and experiences to help us build a stronger, more compassionate community.