Program Supervisor

Volunteers of America Los Angeles; United States; On-site; USD 39,000 - 45,000; Full time

Job summary

Volunteers of America Los Angeles is seeking a Program Supervisor I to support program staff, supervise operations, and ensure contractual goals are met. The role requires oversight of intake, service planning, and service delivery to clients on site.

Responsibilities include coordinating day‑to‑day operations, staff training, data quality, and compliance with funders and VOALA policies. A fingerprint clearance and relevant experience are required.

Qualifications

• Fingerprint clearance/background check is required.
• Associates degree or equivalent experience (2 years).
• Minimum 6 months of supervisory experience in a social services setting.

Responsibilities

• Oversee daily program operations and staff to meet contractual goals.
• Coordinate intake, service planning, and delivery of services to clients.
• Monitor data quality, audits, and compliance with VOALA policies.

Skills

Supervisory experience

Leadership

Case management

Program coordination

Communication

Education

Associates degree or related experience

Tools

HMIS

Job description

About Us VOALA

Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non profit human services organization committed to serving people in need strengthening families and building communities VOA LA provides a variety of social services to Los Angeles area communities such as Head Start programs Upward Bound college prep programs veterans services homeless shelters low income housing program as well as drug and alcohol rehabilitation Learn more at wwwvoalaorg

PAY RATE

2882 3033 Per Hour

BENEFITS

VOALA offers competitive medical dental vision and retirement benefits

JOB SUMMARY AND PURPOSE

The Program Supervisor I provides experience based competencies and administrative assistance to further efforts of the program staff to fulfill the contracted goals and objectives Program leaders are responsible to meet all program contractual daily Key Performance Indicators including daily program numbers data quality input note taking exits indicators and services provided

DUTIES AND RESPONSIBILITIES

Achieve grant objectives by supervising the program staff providing expertise and monitoring service delivery while providing information to the Director highlighting progress in reaching goals;Coordinate day to day operations of program service providers overseeing intake creation of service plans and delivery of services to clients;Conducts weekly case conferencing and monthly case files audits to assure participant records are complete and accurate;Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program procedures;Assist Director with implementing policies procedures and forms that facilitate the effective operation of intensive case management and delivery of high quality services train and mentor staff;Coordinate outreach and collaboration efforts with community partners and stakeholdersOther duties as assigned

ESSENTIAL ABILITY ACKNOWLEDGEMENT

Ability to work and deal with difficult uncooperative and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness mental illness substance abuse recently released from incarceration and other challenges

ESSENTIAL FUNCTIONS

Services for this position must be provided on site As a result the positions supervised by this job description are on site and supervisors managers leaders must be on site to provide proper direction and oversight

PROGRAM OPERATIONS

Responsible for day to day Program efforts providing guidance and supervision for staff budget oversight project timelines and anticipated outcomes; Effectively plans workload of subordinate individuals and programs; budgets deploys and organizes resources

RECORD AND TRACK SERVICES

Keep and maintain appropriate records of all services provided to clients in both hard paper and soft electronic files ensuring records are accurate and matching; report regularly to Director progress of project timelines

COORDINATION OF SERVICES

Collaborates with other service providers to link various programs to community resources and supportive services

FUNDER FOCUS

Keep comprehensive records of compliance with Funder and Regulatory requirements

TRAINING AND MENTORING

Responsible for teams development through training policy and procedure structured supervision and learning collaboratives

CHANGE LEADERSHIP

Identifies better faster more efficient ways to achieve the program goals and objectives

Community Outreach

Other duties as required and may be subject to change

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community all employees are considered Mandated Reporters and must report any instance of physical or sexual abuse to proper authorities

Qualifications

REQUIREMENTS

Must be able to pass a fingerprint clearance background check including criminal history personal references employment and education verifications

EDUCATION

Associates degree or a combination of relevant education and experience 2 years

EXPERIENCE

6 Months of supervisory experience in a social services organization leading programs projects or staff

PREFERRED QUALIFICATIONS

Master of Social Work or discipline related to Program servicesExperience connecting clients to community and government resources;Experience serving the target community veterans homeless at risk youth et ceteraKnowledge about community resourcesExperience with HMIS and other relevant databases used by partner service providersAbility to work with people from various backgrounds andor limited English capabilitiesVolunteers of America is an Equal Opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law This employer participates in E Verify as required by the federal government and will provide the federal government with your Form I 9 information to confirm that you are authorized to work in the US If E Verify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security DHS or Social Security Administration SSA so you can begin to resolve the issue before the employer can take any action against you including terminating your employment