Data Quality Specialist

Volunteers of America Los Angeles; United States; On-site; USD 32,000 - 34,000; Full time

Job summary

Volunteers of America Los Angeles is seeking a Data Quality Specialist to maintain client and family data across the program's HMIS and related systems. The role emphasizes accuracy, privacy, and timely data entry to support service delivery and reporting.

Responsibilities include verifying and entering participant information, generating reports for program managers and funders, coordinating with Case Managers and Intake staff, and training staff on HMIS while assisting with audits and data

Qualifications

• Must have High School Diploma or equivalent.
• 1 year experience operating/maintaining database.
• Fingerprint clearance background check including criminal history, personal references, employment and education verifications.

Responsibilities

• Verifies, corrects, and enters participant information into centralized database.
• Runs regular progress reports and creates reports for shelter management and funders.
• Coordinates with Case Managers and Intake staff to meet data intake requirements.
• Trains staff on HMIS and supports technical and reporting issues for the Program.
• Assists with program funder audits and monitoring visits.
• Exports data and uploads to Funder repository monthly; ensures privacy/compliance.

Skills

Data entry

Database management

Attention to detail

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

HMIS

Adsystech

Clarity

Job description

About Us

VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non profit human services organization committed to serving people in need strengthening families and building communities VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs Upward Bound college prep programs veterans services homeless shelters low income housing program as well as drug and alcohol rehabilitation Learn more at wwwvoalaorg

PAY RATE

2308 2430 Per Hour

BENEFITS

VOALA offers competitive medical dental vision and retirement benefits

JOB SUMMARY AND PURPOSE

The Data Quality Specialist will maintain data for clients and families that have accessed the program The following duties may be handled in conjunction with Funder staff and Program staff where applicable

DUTIES AND RESPONSIBILITIES

• Verifies corrects and enters participant information into centralized database
• Documentation Review Conducts file documentation review at least weekly Ensures that all documentation is in order including ensuring documents are filled out correctly compete and signed This ensures quality assurance at the program levelMonitors database reports to assure consistency with hardcopy records and other logsRuns regular progress reports and other reports as required by Program Manager
• creates customized reports to support shelter management and to provided other needed information on request
• Coordinates with Case Managers and Intake staff to ensure data intake requirements are met
• Trains staff on database and answers questions relating to the systemSupports any technical and reporting issues for the Program
• Assists with program funder audits and monitoring visits
• Attends conferences and regular meetings with database contractors and Funder staffOversees the privacyconfidentiality notification processes to meet regulatory guidelinesExports data and upload to Funder repository as directedOther duties as may be required to support the program with database and information system expertise

ESSENTIAL ABILITY ACKNOWLEDGEMENT

Ability to work and deal with difficult uncooperative and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness mental illness substance abuse recently released from incarceration and other challenges

ESSENTIAL DUTIES

• Documentation Review Conducts file documentation review at least weekly Ensures that all documentation is in order including ensuring documents are filled out correctly compete and signed This ensures quality assurance at the program level
• Monitors accuracy of system reports verifies database matches hard copy records
• Creates reports to support Program Manager shelter management and case managers
• Coordinates with Case Managers and Intake workers to ensure data entry is accurate and timely
• Trains program staff on HMIS subject matter expert for staff
• Supports any technical and reporting issues for Program
• Assists with program funder audits and monitoring visits
• Attends conferences and regular meetings with database contractors and FunderExports data and upload to Funder repository monthlyOversees the privacyconfidentiality notification processes to meet regulatory guidelinesOther duties as required subject to change based on the needs of the organizationOccasionally assist with special events and public functions

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community all employees are considered Mandated Reporters and must report any instance of physical or sexual abuse to proper authorities

Qualifications REQUIREMENTS

Must be able to pass a fingerprint clearance background check including criminal history personal references employment and education verificationsAbility to perform under circumstances of possible emotional stress and conflicts dealing with difficult uncooperative and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness mental illness substance abuse recently released from incarceration and other challenges

EDUCATION

High School Diploma or equivalent

EXPERIENCE

1 year experience operatingmaintaining database

PREFERRED QUALIFICATIONS

• Bachelors degree preferred
• US Veteran preferred
• Familiarity with HMIS Adsystech andor Clarity programs
• Experience working with veterans people in recovery andor homelessness individuals
• Bilingual preferred English and Spanish

Volunteers of America is an Equal Opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law This employer participates in E Verify as required by the federal government and will provide the federal government with your Form I 9 information to confirm that you are authorized to work in the US If E Verify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security DHS or Social Security Administration SSA so you can begin to resolve the issue before the employer can take any action against you including terminating your employment