Program Supervisor

Life Time Inc.; Troy (MI); On-site; USD 22,000 - 36,000; Full time

Job summary

Life Time Inc. in Troy, MI is seeking an Aquatics Supervisor who thrives in a fast-paced, member-focused environment. You will help members improve their swimming in our indoor/outdoor pools and support the Aquatics Department team with coaching, safety, and service excellence.

You’ll train staff, uphold safety standards, respond to member inquiries, and promote Life Time’s swim programs. A strong background in lifeguarding, customer service, and leadership, plus the ability to swim 300 yards

Qualifications

• Complete Life Time courses when hired.
• Able to work in a stationery position and move about the club for prolonged periods of time.
• Able to communicate with guests about Life Time products and services.
• Able to swim 300 yards/meters without stopping.
• Able to tread water for 1 minute.
• Able to bend to lift 20 lbs regularly.
• StarGuard Elite Lifeguard, BLS CPR, and First Aid certified (or bridge to StarGuard when current certification expires or within 1st year). For Canada, Lifesaving Society Lifeguard certification and Standard FA with CPR C.

Responsibilities

• Ensures Aquatics Team Members offer a safe and friendly environment for all members.
• Responds to member inquiries regarding Life Time programs, products, services, policies, and procedures in a professional and timely manner.
• Ensures we have the highest level of programming.
• Promotes Life Time swim program.

Skills

Customer service

Communication

Lifeguarding

Swimming ability

Team leadership

Education

High School Diploma or GED

Job description

As the Aquatics Supervisor, you must enjoy working in a fast-paced environment. You will help members improve their swimming in our state-of-the‑art recreational and lap pools, both indoors and out. This position assists in managing and training all Aquatics Department Team Members. You will offer great customer service and maintain the cleanliness and order of our Aquatics Facilities.

Job Duties And Responsibilities

• Ensures Aquatics Team Members offer a safe and friendly environment for all members
• Responds to member inquiries regarding Life Time programs, products, services, policies, and procedures in a professional and timely manner
• Ensures we have the highest level of programming
• Promotes Life Time swim program

Minimum Required Qualifications

• Successfully complete and pass all Life Time courses when hired
• Ability to work in a stationery position and move about the club for prolonged periods of time
• Ability to communicate and exchange information with guests who have inquiries about Life Time products and services
• Ability to swim 300 yards/meters without stopping
• Ability to tread water for 1 minute
• Ability to routinely and repetitively bend to lift 20 lbs

Education

• High School Diploma or GED

Years of Experience

• 6 months of customer service experience
• 1 year coaching and/or swim instructor experience
• 1 year of lifeguarding experience
• 6 months of head guard or supervising experience

Licenses / Certifications / Registrations

• StarGuard Elite Lifeguard, BLS CPR, and First Aid Certified (or bridge to StarGuard when current certification expires or within 1st year, whichever is first). For Canada, Lifesaving Society Lifeguard certification and Standard FA with CPR C.

Preferred Qualifications

• Some college or working towards a 4 year degree

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.