Program Supervisor

Church-World-Service; Tampa (FL); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

403(b) Plan

Medical Insurance

Dental Insurance

Vision Insurance

PTO

Holidays

Sick Days

Life Insurance

Disability Insurance

EAP

HSA

FSA

Job summary

Church-World-Service seeks a Program Supervisor to oversee refugee youth mentoring, case management, tutoring, ESL classes, and monthly workshops. You will ensure data accuracy and high service standards while conducting targeted outreach and creating partnerships with new arrival communities and local agencies.

The role focuses on data quality, staff supervision, and collaboration with partner organizations to support vulnerable populations and deliver impactful programs.

Qualifications

• Bachelor's degree in communication, humanities, or social sciences or equivalent experience.
• 5 years of experience with refugees or immigrant communities.
• 2 years of supervisory experience.
• Experience with grant reporting and data collection.
• Ability to work independently with partners and coordinate people/resources.
• Ability to work in a multicultural environment.

Responsibilities

• Report program outcomes and ongoing needs.
• Ensure compliance with funders' requirements.
• Oversee onboarding and training of new staff.
• Manage and supervise program staff.
• Provide training opportunities to staff.
• Maintain routine monitoring systems and data quality.
• Ensure confidentiality of personal data.
• Assist local finance with data quality and reporting.
• Prepare staff for monitoring visits and annual reports.
• Attend coordination meetings with resettlement sites.
• Conduct outreach to recruit clients.
• Develop partnerships with mentoring, tutoring, ESL providers, and local services.

Skills

Public speaking

Written & verbal English

Communication

Time management

Organizational skills

Independent work

Multicultural environment

Interpersonal skills

Education

Bachelor’s degree in communication, humanities, or social sciences

Tools

Microsoft Office Suite

Social media platforms

Job description

About CWS

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts willbenefitboth your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Purpose

The Program Supervisor will oversee the provision of refugee youth mentoring services including case management, mentoring, tutoring, vocational training, ESL classes, and monthly workshops. This position will ensure that programmatic and trackable data is accurate, and services are provided to the highest possible standard. The qualified candidate will conduct targeted outreach and develop partnerships with new arrival communities and local agencies.

Responsibilities

Essential Duties:

• Report program outcomes, outputs, and ongoing programmatic needs.
• Have thorough knowledge of program requirements to ensure compliance with funders.
• Oversee the selection, onboarding, and training of new staff members.
• Manage and supervise program staff.
• Ensure program staff participate in all relevant training opportunities.
• Provide technical oversight and support for establishment and maintenance of routine monitoring systems, presentation of findings, and building related staff competencies.
• Ensure database systems are current and accurate.
• Ensure all personal identifiable information is held to the highest confidentiality standard.
• Ensure efficient systems in place for program staff to collect and compile relevant and concise information for routine project reports and occasional special reports as required.
• Support local finance staff with data quality and reporting when requested.
• Prepare program staff for monitoring visits and annual reports.
• Attend coordination meetings with other resettlement sites implementing similar programming.
• Conduct targeted outreach to recruit clients.
• Develop and manage partnerships with mentoring, tutoring, and ESL service agencies, new arrival communities, local healthcare providers, school districts, and other community services.

Qualifications

Education:

• Bachelor’s degree in communication, humanities, or social sciences, or equivalent experience in lieu of degree.

Experience:

• 5 years previous work experience with refugees or immigrant communities required.
• 2 years previous supervisory experience.
• Previous experience working with vulnerable populations.
• A demonstrated knowledge of grant reporting and data collection.
• Ability to work independently with a high level of comfort and skill interacting with partner organizations and coordinating people and resources.
• Ability to work in a multicultural environment required.

Skills:

• English skills, both written and verbal are required.
• Demonstrated ability to work independently without close supervision.
• Superior public speaking skills and strength in written communication.
• Computer literate, with proficiency in Microsoft Office (PowerPoint, Excel, and Word) and internet applications, particularly social media platforms.
• Strong communication skills to successfully represent CWS and interact with various audiences and levels of partners, i.e., community partners, local government representatives, faith-based leaders and representatives.
• Excellent interpersonal skills, able to relate to various audiences and personalities.
• Time management, planning and organizational skills.
• Ability to prioritize multiple tasks simultaneously.

Special Requirements

• The successful candidate must have a car, a valid driver’s license, and an insurable driving record
• This is a hybrid position, involving in-person and remote work
• Works varied hours, including possible night and weekend work

Benefits

CWS offers a competitive benefits package that includes:

• 403 (b) Retirement Plan
• Medical, Dental and Vision Insurance
• Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)
• 14 Official Holidays
• 12 Sick Days Off (Accrued monthly)
• Life Insurance and AD&D
• Long Term and Short-Term Disability
• Employee Assistance Program (EAP)
• Health Savings Account
• Flexible Spending Accounts