Program Supervisor

YAI; New York (NY); On-site; USD 59,670 - 72,930; Full time

Job summary

YAI Network in New York is seeking a dedicated supervisor to lead and mentor frontline staff delivering person-centered supports to the people we serve, ensuring safety, dignity, and program quality across residences and day programs.

You will coordinate interdisciplinary team meetings, oversee documentation, budgeting, and compliance, hire and train staff, collaborate with families, and foster an inclusive, open-door culture aligned with YAI's mission.

Qualifications

• BA/BS degree strongly preferred.
• Prior supervisory experience required.
• Prior Direct Support Professional experience preferred.
• Background in supporting people with intellectual/developmental disabilities or mental health preferred.

Responsibilities

• Supervise staff and ensure compliance with agency standards.
• Oversee program operations within budget and safety guidelines.
• Foster interdisciplinary teamwork and effective communication.
• Maintain records and documentation for individuals served.
• Hire and train staff; build professional relationships with families.

Skills

Interpersonal skills

Problem-solving

Writing skills

Initiative

Flexibility

MS Office

Workforce software

Education

BA/BS degree

Supervisory experience

Direct Support Professional experience

Background in IDD or mental health

Job description

Key Responsibilities

• Ensuring health, safety, and habilitation of the people we support consistent with agency philosophy and department practices.
• Ensuring the appropriate, therapeutically documented level of supervision in the residence, day program or community to ensure and protect the health and/or safety of the people we support.
• Providing program/floor coverage, when necessary.
• Promoting and maintaining the excellence of the programs
• Developing professional, empathic relationships with family members ensuring they are included in the team process.
• Leading and facilitating interdisciplinary team meetings and staff meetings to ensure effective communication. Attend regional and agency supervisor meeting or as directed by your supervisor. Attending and actively participating in the planning meeting for the people we support.
• Fostering interagency collaboration
• Bringing the organizational culture to life
• Ensuring a work environment that is free from harassment and discrimination
• Playing an active role in the hiring process; interviewing and selecting appropriate staff based on program needs
• Maintaining direct relationship with staff
• Building staff morale
• Fostering professional development through regular supervision, training, and evaluations.
• Supervising staff to ensure they are meeting the needs of the people we support and agency standards.
• Utilizing participatory management
• Fostering the Open-Door Policy
• Maintaining oversight and compliance of systems specific to role and responsibilities
• Fostering communication and maintaining professional between relevant supports including those within the program, within the agency, and supports outside the agency
• Overseeing all financial systems, maintaining records for the people we support and program expenditures.
• Operating the program within budgetary guidelines.
• Maintaining a safe environment for staff and the people we support and reporting any hazardous conditions.
• Ensuring the completion and maintenance of all paperwork and written records related to individual treatment. This includes but is not limited to medical records, treatment records, progress reports, data collection, behavior reports, incident reports, billing records, and all written communication systems.
• Reporting and monitoring incidents, as well as assist with the investigative process.
• Required to perform your responsibilities as they currently exist or may change in meeting the needs of the department, under the supervision of your supervisor/manager.

Education And Experience

• BA/BS strongly preferred
• Prior supervisory experience required
• Prior Direct Support Professional experience preferred
• Background in supporting people with intellectual/developmental disabilities or mental health preferred

Additional Knowledge, Skills And Abilities

• Strong interpersonal and problem-solving skills
• Well-developed writing skills
• Takes initiative
• Highly flexible personality type
• Valid Driver's License preferred depending on location
• Flexibility to respond to calls and programmatic needs beyond regular work hours
• Proficient in Microsoft Office
• Ability to learn/use Workforce Management software to effectively carry out essential business processes

Compensation

• $66,300 annually

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer.

To ensure fairness, safeguard transparency, and promote an equitable workforce environment, YAI Network prohibits the practice of nepotism in the workforce and hiring process.