Program Supervisor

Mental Health Association - Western MA; Longmeadow (MA); On-site; USD 50,000 - 53,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (403B, IRA)

Paid Time Off (Vacation, Sick & PH

Family Leave (Maternity, Paternity)

Long Term Disability

Job summary

Mental Health Association - Western MA seeks a Residential Program Supervisor to lead residential staff and empower participants toward independence and community integration. A strength-based, person-centered approach guides all interactions and service delivery.

The role includes supervising and training staff, ensuring compliance, coordinating with clinical teams and families, and managing program records and budgets. 40-hour weeks with some flexibility in schedule.

Qualifications

• High school diploma or GED required.
• Minimum of 2 years of relevant experience with individuals with mental health, intellectual/developmental disabilities, or autism.
• MAP, CPR, and First Aid certifications required and maintained.
• Valid driver’s license, reliable vehicle, and acceptable driving record.
• Ability to work independently and as part of a team; strong organizational and time management skills.

Responsibilities

• Directly supervise, train, and support residential staff to promote autonomy and ensure policy compliance.
• Assist staff in engaging residents in daily living activities and monitor wellbeing.
• Conduct regular supervision and staff meetings; monitor attendance and document outcomes.
• Oversee program documentation and ensure compliance with regulations; manage records and reports.
• Coordinate communication among nursing, DDS, clinical teams, families, and external providers.
• Manage program budgets, timesheets, and participate in on-call rotation.
• Guide staff in participant support including advocacy, self-advocacy training, medical coordination, and crisis prevention.
• Monitor medication administration and ensure MAP standards adherence; facilitate annual safety training.
• Foster a safe, collaborative team environment and identify hazards.

Skills

Staff supervision

Training & development

Regulatory compliance

Communication

Team collaboration

Education

High school diploma or GED

Tools

MAP certification

CPR certification

First Aid certification

Job description

The Residential Program Supervisor provides leadership and support to residential staff to empower participants in achieving optimal independence and community integration. Utilize a strength-based approach to foster staff growth and participant opportunity. Model and promote person-centered planning through positive interactions with participants. Train, guide, and support staff to ensure effective service delivery. Oversee program operations by monitoring interactions, documentation, feedback, and data to maintain compliance with Federal, State, and Mental Health Association policies and regulations.

Pay Rate: $50,000 - $53,000 annually

Open Shift: Monday through Friday 9am-5pm (40hrs), some flexibility required

Key Responsibilities

• Directly supervise, train, and support residential staff to promote autonomy and ensure compliance with all policies.
• Assist staff in engaging residents in daily living activities and monitor participant well-being.
• Conduct regular supervision and staff meetings; monitor attendance, compliance, and document outcomes.
• Oversee program documentation and ensure compliance with regulations; manage records and reports.
• Respond promptly to medical and psychiatric emergencies; notify leadership within required timelines.
• Coordinate communication among nursing, DDS, clinical teams, families, and external providers.
• Manage program timesheets, reports, and participate in on-call rotation; document actions accordingly.
• Collaborate with Human Resources for hiring, scheduling, and maintaining adequate staffing.
• Manage program budgets, ensuring adherence to agency and participant funds protocols.
• Guide staff in participant support including advocacy, self-advocacy training, medical coordination, and crisis prevention.
• Monitor medication administration and ensure compliance with MAP standards; facilitate annual training on human rights and fire safety.
• Promote a safe workplace by identifying hazards, reporting accidents, and fostering a positive, collaborative team environment.

About Integration & Community Living (ICL)

The Integration & Community Living (ICL) program supports individuals with intellectual and developmental disabilities or autism in living independently and meaningfully within their communities. In partnership with the Department of Developmental Services (DDS), ICL provides person-centered residential and outreach services throughout Western Massachusetts. With over 60 years of experience, MHA supports individuals in transitioning from institutional settings into homes where they can build skills, make choices, and actively participate in community life. Services include supported and shared living, emergency respite, and privately funded care, all designed to promote independence, dignity, and meaningful community connections.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Valid driver’s license, reliable and insured vehicle, and acceptable driving record required.
• High school diploma or GED required; college degree in human services or related field preferred.
• At least 2 years of relevant experience, preferably with individuals with mental health, intellectual and developmental disabilities, or autism.
• Ability to work independently and in a team; strong organizational and time management skills.
• Effective communication skills (oral, written, and basic computer proficiency).
• Must be MAP, CPR, and First Aid certified and maintain certifications.
• Strong interpersonal skills with patience, adaptability, and compassion.
• Must be at least 21 years of age.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability