Program Supervisor

HealthGrades Analytics; Houston (TX); On-site; USD 33,000 - 39,000; Part time

Benefits offered by this job

Mileage reimbursement

Leadership development opportunities

Transition to full-time

Job summary

HealthGrades Analytics is seeking a Program Supervisor to oversee the HGB Program across Texas clinics, ensuring operational excellence and patient experience. The role requires supervising QA and eligibility staff, analyzing performance with Excel, and implementing improvements while traveling regularly to clinics.

Candidates should have 2+ years in a clinical setting, 1+ year in leadership, Medicare metrics experience, and strong communication skills.

Qualifications

• Minimum 2 years of experience working in a clinical setting.
• Minimum 1 year of leadership or supervisory experience.
• Minimum 1 year of experience working with Medicare metrics and clinical guidelines.
• Strong Microsoft Excel skills.
• Excellent communication and interpersonal skills.
• Ability to travel regularly throughout Texas.
• Strong organizational and problem-solving abilities.

Responsibilities

• Oversee all day-to-day HGB Program operations.
• Supervise Quality Assurance and Patient Eligibility/Wellness Coordinator staff.
• Monitor program performance, workflow efficiency, and quality metrics.
• Ensure compliance with Medicare guidelines and company policies.
• Conduct regular clinic visits throughout Texas.
• Provide coaching training and feedback to team members.
• Review operational reports and develop performance improvement initiatives.
• Utilize Microsoft Excel to analyze program performance and produce operational reports.
• Collaborate with leadership on strategic growth initiatives.
• Support implementation of new clinics, workflows, and operational processes.
• Serve as the primary point of contact for operational issues within the HGB Program.

Skills

Leadership

Team development

Operational management

Medicare compliance

Excel reporting and analytics

Process improvement

Clinical operations

Communication

Decision making

Tools

EMR/EHR systems

Job description

Position Summary:

The HGB Program Supervisor is responsible for overseeing the daily operations and performance of the HGB Program across participating clinic locations. This leadership role ensures operational excellence, quality assurance, staff development, compliance with Medicare guidelines, and successful implementation of company initiatives.

The Supervisor serves as the primary operational leader for the program, working closely with staff, Wellness Coordinators, Quality Assurance personnel, and leadership to ensure exceptional patient experiences and consistent program performance.

Primary Responsibilities:

• Oversee all day-to-day HGB Program operations.
• Supervise Quality Assurance and Patient Eligibility/Wellness Coordinator staff.
• Monitor program performance, workflow efficiency, and quality metrics.
• Ensure compliance with Medicare guidelines and company policies.
• Conduct regular clinic visits throughout Texas.
• Provide coaching training and feedback to team members.
• Review operational reports and develop performance improvement initiatives.
• Utilize Microsoft Excel to analyze program performance and produce operational reports.
• Collaborate with leadership on strategic growth initiatives.
• Support implementation of new clinics, workflows, and operational processes.
• Serve as the primary point of contact for operational issues within the HGB Program.

Qualifications:

Required:

• Minimum 2 years of experience working in a clinical setting.
• Minimum 1 year of leadership or supervisory experience.
• Minimum 1 year of experience working with Medicare metrics and clinical guidelines.
• Strong Microsoft Excel skills.
• Excellent communication and interpersonal skills.
• General knowledge of diagnostic ultrasound and preventive screening services.
• Ability to travel regularly throughout Texas.
• Strong organizational and problem-solving abilities.

Preferred:

• Experience leading multi-site healthcare operations.
• Experience with EMR/EHR systems.
• Project management experience.
• Healthcare quality improvement experience.

Skills:

• Leadership.
• Team development.
• Operational management.
• Medicare compliance.
• Excel reporting and analytics.
• Process improvement.
• Clinical operations.
• Communication.
• Decision making.

Compensation & Benefits:

• $24.00–$28.00 per hour
• Part-Time position with opportunity to transition to Full-Time.
• Mileage reimbursement for approved travel.
• Leadership development opportunities.