Health Center Supervisor

United Health Centers of the San Joaquin Valley; Fresno (CA); On-site; USD 66,000 - 81,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan with matching contribution

Paid time off

Paid holidays

Educational assistance

Employee discounts

Job summary

United Health Centers of the San Joaquin Valley is seeking a Health Center Supervisor to oversee front and back office operations under the Health Center Manager. You will coordinate staff, monitor patient flow, manage scheduling and templates, and ensure quality service and cost-effective care.

The role requires leadership, customer-service focus, and strong computer skills. Preference for bilingual English/Spanish and a minimum of one year in a supervisory role within a health setting.

Qualifications

• High School diploma or equivalent required; Associate degree preferred.
• Minimum 1 year of management or supervisory experience preferred.
• Bilingual English/Spanish preferred but not required.
• Strong customer-service orientation and leadership abilities.
• Proficient with computers and office software.
• Experience with patient flow and scheduling is a plus.

Responsibilities

• Direct, supervise, and coordinate staff for front and back office operations.
• Proactively manage provider appointment schedules and templates.
• Maintain patient flow to support productivity and ensure timely check-in.
• Monitor staff performance and assist with evaluations and promotions.
• Participate in interviews and hiring for Front/Back Office roles.
• Coordinate site audits/visits and communicate readiness to Health Center Manager.
• Provide coaching, training, and staff development under the Health Center Manager.

Skills

Bilingual (EN/ES)

Customer-service oriented

Team leadership

Strong computer skills

Scheduling/appointment management

Multitasking

Attention to detail

Education

High School diploma or equivalent

Associate degree in Business Administration or Healthcare Administration

Job description

Overview

Consideration of internal candidates for this Health Center Supervisor position will be prioritized.

We are hiring for a health center supervisor position. Under the direction of the Health Center Manager, individual will direct, supervise, and coordinate staff and day-to-day operations for assigned center to provide outstanding customer service, quality and cost effective care. Expected to manage the daily operations of both the Front Office and Back Office areas of the health center. Responds to issues as appropriate (i.e., scheduling errors, patient flow bottlenecks, patient concerns, employee relations issues, etc.) and forwards information to appropriate supervisor and to Health Center Manager as needed for formal follow-up. Consistently conducts operations and decision-making base on using UHC policies and procedures. Approaches work in a consistent and timely manner and as directed by the Health Center Manager.

Responsibilities

Summary of Responsibilities

Works closely with the Health Center Manager and other members of the clinic management team to:

• Ensure staff adherence to customer service standards and quality of work.
• Proactively manages provider appointment schedules to ensure provider templates are correctly applied and ensures provider appointments are scheduled appropriately.
• Maintaining patientflow in clinic to a level that supports agency productivity standards and goals
• Manage patient flow in real time to ensure patients are checked in registered in a timely manner
• Works with Health Center Manager to monitors and evaluate staff performance and recommends promotions and disciplinary actions.
• Provides Health Center Manager with ongoing feedback on staff performance and assist with completing performance evaluations.
• Provide appropriate coaching, training, counseling and staff development in association with Health Center Manager.
• Participates in the interview process and selection of new personnel with Health Center Manager for Front Office and Back Office positions.
• Plans and evaluates working assignments to ensure adequate coverage to provide quality care.
• Forwards all notification (formal and informal) of site audits/visits (i.e., OSHA Blue Cross etc.) to Health Center Manager who will coordinate between clinical and operations to ensure readiness for site audits/visits.
• Maintains direct communication with Health Center Manager, providing updates on operational issues, process improvement suggestions and other concerns.
• Under the direction of the QA Coordinator, will participate in process improvement and data collection as necessary.
• Ensures data entry corrections/completion is resolved in a timely manner.
• Monitors accuracy of cash/ copay collections, payment entry, and the daily site deposit.
• Provides coverage in health center positions as necessary.
• Interfaces with other departments to ensure operational effectiveness.
• Able to multi-task and manage assigned project as directed by Health Center Manager.
• Other duties and responsibilities as assigned by the Health Center Manager.

Qualifications

QUALIFICATION REQUIREMENTS:

EDUCATION AND LICENSE/CERTIFICATION:

• High School diploma or equivalent is required. Associates Degree in Business Administration, Health Care Administration, or a related field is preferred. Experience in lieu of degree may be applied for this position.

PRIOR EXPERIENCE:

• Minimum 1 years of management or supervisory experience preferred

SKILLS

• Bilingual Preferred (English/Spanish) but not required.
• Able to quickly build and maintain rapport with patients and providers of differing backgrounds; team player
• Customer-service oriented
• Strong computer skills
• Familiar with adult learning and general training techniques
• Positive professional insight
• Flexibility and dependability
• Demonstrated good problem-solving skills; sound judgment
• Effective leadership/supervisory skills
• Modern office practices and procedures including email
• Attention to detail and excellent follow-through on work tasks
• Able to handle multiple tasks simultaneously

The pay range for this Exempt position starts at $73,696.94 a year. Our salaries are dependent on knowledge, skills, and experience.

In addition, our comprehensive benefits package for regular status employees includes:

In addition, our comprehensive benefits package for regular status employees includes:

Medical, Dental, and Vision insurance with low premium cost

Paid time off and paid holidays

401k plan with matching contribution

Educational Assistance

Employee discounts and more!