Program Supervisor

Just-Compassion-of-East-Washington-Count; Eugene (OR); On-site; USD 70,000 - 95,000; Full time

Job summary

Just-Compassion-of-East-Washington-Count is seeking a dedicated supervisor to lead frontline staff delivering housing and supportive services in Eugene, Oregon. You will coach case managers and billing staff, monitor performance, and ensure compliance with program requirements and documentation standards.

The role emphasizes trauma-informed care, housing-first principles, equitable service delivery, and collaboration with healthcare partners and community organizations to support client outcomes

Qualifications

• Minimum of one year of supervisory or leadership experience in nonprofit, healthcare, housing, or human services.
• Strong communication, organizational, and problem-solving skills.
• Experience supervising staff, coordinating services, or leading program operations.
• Commitment to trauma-informed care, housing-first principles, and equitable service delivery.
• Experience with Medicaid-funded programs, HRSN services, healthcare billing, supportive housing, or care coordination.

Responsibilities

• Supervise and support case managers, billing specialists, and other program staff.
• Provide coaching, performance feedback, training, and professional development opportunities.
• Monitor staff workloads, service delivery, and participant outcomes.
• Ensure staff documentation is accurate, timely, and compliant with program and funding requirements.
• Collaborate with administrative staff to support quality assurance processes and billing readiness.
• Support compliance with Medicaid, HRSN, and other program requirements as applicable.
• Develop and implement workflows, procedures, and operational practices that support efficient service delivery.
• Monitor program performance and identify opportunities for improvement.
• Support data collection, reporting, audits, and monitoring activities.
• Serve as a liaison with Coordinated Care Organizations (CCOs), healthcare partners, community organizations, and other stakeholders.
• Assist with implementation of services, and program expansion initiatives.
• Participate in strategic planning and organizational initiatives.
• Apply trauma-informed care, housing-first principles, cultural humility, and participant-centered practices in all aspects of program operations.
• Perform additional duties as assigned in support of organizational goals.

Skills

Strong communication

Organizational skills

Problem-solving skills

Supervisory experience

Education

Bachelor's degree in Social Work, Public Administration, Healthcare Administration, Human Services, or related field

Job description

Essential Duties

• Provides supervision, coaching, and support to frontline staff delivering housing and supportive services.
• Ensures compliance with program requirements, documentation standards, and organizational policies.
• Supports quality service delivery, participant outcomes, and ongoing program development.

Job Functions

• Supervise and support case managers, billing specialists, and other program staff.
• Provide coaching, performance feedback, training, and professional development opportunities.
• Monitor staff workloads, service delivery, and participant outcomes.
• Ensure staff documentation is accurate, timely, and compliant with program and funding requirements.
• Collaborate with administrative staff to support quality assurance processes and billing readiness.
• Support compliance with Medicaid, HRSN, and other program requirements as applicable.
• Develop and implement workflows, procedures, and operational practices that support efficient service delivery.
• Monitor program performance and identify opportunities for improvement.
• Support data collection, reporting, audits, and monitoring activities.
• Serve as a liaison with Coordinated Care Organizations (CCOs), healthcare partners, community organizations, and other stakeholders.
• Assist with implementation of services, and program expansion initiatives.
• Participate in strategic planning and organizational initiatives.
• Apply trauma-informed care, housing-first principles, cultural humility, and participant-centered practices in all aspects of program operations.
• Perform additional duties as assigned in support of organizational goals.

Qualifications

• Minimum of one (1) year of supervisory or leadership experience in a nonprofit, healthcare, housing, or human services setting.
• Strong communication, organizational, and problem-solving skills.
• Experience supervising staff, coordinating services, or leading program operations.
• Ability to manage multiple priorities and adapt to changing program needs.
• Commitment to trauma-informed care, housing-first principles, and equitable service delivery.

Preferred Qualifications

• Bachelor\'s degree in Social Work, Public Administration, Healthcare Administration, Human Services, or a related field, or equivalent combination of education and experience.
• Two (2) or more years of supervisory or leadership experience.
• Experience with Medicaid-funded programs, HRSN services, healthcare billing, supportive housing, or care coordination.
• Experience working with Coordinated Care Organizations (CCOs), healthcare systems, or community-based social service programs.
• Knowledge of compliance, quality assurance, reporting, and audit processes.