PROGRAM SUPERVISOR

SCO; Dix Hills, Northern (NY, KY); Hybrid; USD 95,000 - 125,000; Full time

Job summary

SCO is seeking an on-site Program Supervisor to lead a residential Substance Use Disorder treatment program. The role oversees staff performance, ensures regulatory compliance with OASAS standards, and coordinates clinical operations, admissions, and discharge planning.

Responsibilities include supervising staff, maintaining program data accuracy, and coordinating with the Program Director to address issues and improve quality.

Qualifications

• Qualified Health Professional, CASAC Advanced or Master Counselor, and/or LMSW, LMHC.
• Minimum of three (3) years of supervisory experience in SUD treatment or residential services.
• Knowledge of OASAS regulations, LOCADTR, utilization review, and managed care requirements.
• Experience with electronic health record systems and program data tracking.
• Valid New York State Driver’s License and acceptable driving record.

Responsibilities

• Provide regular, structured supervision to assigned staff in accordance with agency policy.
• Assign, monitor, and adjust staff responsibilities and caseloads to meet program and resident needs.
• Review clinical and program documentation for accuracy, timeliness, quality, and regulatory compliance.
• Provide guidance, coaching, and corrective feedback; address performance concerns timely and with documentation.
• Complete staff performance evaluations within required timeframes.
• Escalate significant or unresolved staff performance or compliance issues to the Program Director.
• Lead weekly staff meetings and monthly case conferences with the SUD clinic.
• Participate in quarterly multidisciplinary case conferences across services.
• Ensure communication and follow-through on action items from meetings.
• Maintain accurate program data related to referrals, admissions, census, transfers, and discharges.
• Monitor resident treatment phase, service status, and program placement.
• Coordinate admission scheduling and ensure intake and admission processes are timely.

Skills

Staff supervision

Coaching and feedback

Documentation accuracy

OASAS regulatory knowledge

Leadership and communication

Education

Bachelor's degree or higher

Master’s degree preferred

Tools

EHR systems

Job description

Provide regular, structured, and documented supervision to assigned staff in accordance with agency policy.

Assign, monitor, and adjust staff responsibilities and caseloads to meet program and resident needs.

Review clinical and program documentation to ensure accuracy, timeliness, quality, and regulatory compliance.

Provide guidance, coaching, and corrective feedback; address performance concerns in a timely and documented manner.

Complete staff performance evaluations within required timeframes.

Escalate significant or unresolved staff performance, conduct, or compliance issues to the Program Director.

Lead weekly staff meetings and monthly case conferences with the SUD clinic.

Participate in quarterly multidisciplinary case conferences, including Substance Use Disorder Services, Family Support Services, and Care Management.

Ensure communication, documentation, and follow-through on action items resulting from meetings.

B. Timekeeping and Training Compliance

Review and approve staff time records for accuracy and completeness.

Ensure adequate staff coverage and adherence to approved work schedules.

Address attendance issues, missed punches, or timekeeping discrepancies promptly and in accordance with policy.

Track required trainings, certifications, and license expiration dates.

Ensure staff complete all required agency, OASAS, and role-specific trainings.

Follow up on overdue or incomplete training requirements and confirm staff readiness prior to assuming assigned duties.

C. Program Operations, Data, and Administrative Oversight

Maintain accurate and current program data related to referrals, admissions, census, transfers, and discharges.

Monitor resident treatment phase, service status, and program placement.

Ensure alignment between operational data, clinical documentation, and internal tracking systems.

Enter and maintain admission, update, and discharge information in the OASAS Client Data System (CDS) in accordance with regulatory timelines.

Complete and submit required OASAS reports as scheduled.

Review program data for accuracy and consistency across systems.

Track and monitor compliance timelines, including treatment planning, counseling sessions, discharge planning, utilization reviews, and LOCADTR completion.

Participate in Program Quality Improvement (PQI) activities and ensure implementation of corrective actions.

Identify, document, and report trends, risks, or compliance concerns to the Program Director.

D. Referral, Intake, and Admission Oversight

Serve as the primary point of contact for referral sources.

Maintain oversight and accountability for the referral, intake, and admission process.

Supervise and guide the Intake Coordinator throughout referral and intake activities.

Review referrals for appropriateness, eligibility, and alignment with OASAS and MSC admission criteria.

Ensure required documentation, releases of information, and LOCADTR determinations are completed accurately and timely.

Approve admissions in coordination with the Program Director.

Assign new residents to a primary counselor in a timely manner.

Coordinate admission scheduling and internal communication.

Ensure intake and admission processes are timely, trauma-informed, and compliant with regulatory and program requirements.

E. Clinical Oversight and Treatment Coordination

Ensure LOCADTR determinations are completed at admission, monthly, and concurrent with treatment planning.

Ensure admission assessments, required OASAS documentation, and admission notes are completed within established timeframes.

Ensure initial treatment plans are completed within two (2) days of admission and updated monthly.

Monitor delivery of required individual and group services in compliance with OASAS standards.

Monitor resident engagement, progress, attendance, and participation in program and treatment activities.

Coordinate and document clinical responses to resident needs, challenges, or changes in treatment status.

Ensure discharge planning is initiated early, documented appropriately, completed in the electronic health record, reviewed and signed, and provided to residents.

Complete utilization reviews at required intervals and route for approval.

F. Insurance Authorization and Utilization Review Oversight

Maintain oversight of insurance and managed care requirements related to resident services.

Ensure timely notification of admissions and submission of continued stay and utilization reviews.

Track authorization dates, approvals, denials, and pending determinations.

Coordinate with clinical and billing staff regarding authorization status.

Escalate unresolved insurance or utilization review issues to the Program Director.

G. Other Duties as Assigned

II. QUALIFICATIONS:

Qualified Health Professional, CASAC Advanced or Master Counselor, and/or LMSW, LMHC

Minimum of three (3) years of experience in substance use disorder treatment or residential services, including supervisory experience.

Demonstrated knowledge of OASAS regulations, LOCADTR, utilization review, and managed care requirements.

Experience with electronic health record systems and program data tracking.

Valid New York State Driver’s License and acceptable driving record.

Successful completion of required background checks and health clearances.

III. KNOWLEDGE, SKILLS, & COMPENTENCIES

Knowledge of OASAS regulations, level of care requirements, and clinical best practices.

Ability to supervise, coach, evaluate, and hold staff accountable for performance and compliance.

Strong organizational and time management skills with the ability to manage multiple priorities and deadlines.

Attention to detail and commitment to accurate, timely documentation and reporting.

Effective written and verbal communication skills.

Ability to exercise sound judgment, discretion, and appropriate escalation.

Ability to collaborate effectively with leadership, multidisciplinary teams, and external partners.

IV. WORKING CONDITIONS:

On‑site supervisory position within a residential treatment program.

May require flexibility in schedule to meet program needs.

V. SCOPE OF RESPONSIBILITY:

Program-level responsibility for staff supervision, resident care coordination, regulatory compliance, and operational oversight.

VI. ORGANIZATIONAL STRUCTURE:

Reports to the Program Director and functions as a member of the program leadership team

Qualifications

Education

Preferred

Bachelors or better.

Masters or better.

Experience

Required

3 years:

experience in substance use disorder treatment or residential services, including supervisory experience.

Licenses & Certifications

Required

DRIVER'S LICENSE

Preferred

LIC MASTER SOCIAL WRKER

Equal Opportunity Employer
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