Program Success Associate — Customer Care

The Chicago Housing Authority; Chicago (IL); On-site; USD 55,000 - 60,000; Full time

Job summary

The Chicago Housing Authority is looking for an Associate Program Specialist in Chicago, IL. This full-time position primarily involves assisting clients through various communication channels, including telephone, email, and web.

Ideal candidates should have a bachelor’s degree in Business Administration or relevant field and at least two years of call center experience. This role is part of a union and requires familiarity with Microsoft Office tools.

Qualifications

• Minimum of two years of call-center experience.
• Familiarity with general office practices and procedures.
• Effective verbal and written communication skills.

Responsibilities

• Assist clients and customers through telephonic, email, and web communications.
• Assess client needs and conduct research for timely resolution.
• Prepare customer service reports for management review.

Skills

Customer service skills

Communication skills

Technical navigation skills

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office Suite

Job description

The Chicago Housing Authority is looking for an Associate Program Specialist in Chicago, IL. This full-time position primarily involves assisting clients through various communication channels, including telephone, email, and web.

Ideal candidates should have a bachelor’s degree in Business Administration or relevant field and at least two years of call center experience. This role is part of a union and requires familiarity with Microsoft Office tools.