Program Specialist (Telehealth)

U.S. Department of Veterans Affairs; Columbia (SC); On-site; USD 52,000 - 78,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking a position that directly affects patient management by delivering data on care patterns, outcomes, and cost linked to health care processes.

This role also backs daily program operations to improve accessibility through telehealth scheduling and technology-enabled care. The position requires meeting qualification criteria by the posted closing date, with time-in-grade considerations for current federal employees and various education/experience

Qualifications

• Graduate-level education or higher may be required.

Responsibilities

• Provide senior management with data on patterns of care, patient outcomes, and costs associated with health care processes.
• Support daily program operations to improve accessibility and telehealth scheduling and technology-enabled care.

Job description

This position directly affects patient management by providing senior management with data on the patterns of care, patient outcomes, and cost associated with the health care processes. In addition it provides daily program operational support to improve accessibility and achieve the overall goal of using both Telehealth scheduling and technology in establishing avenues of care that are timely, appropriate, of high quality and cost efficient.

To qualify for this position

Applicants must meet all requirements by the closing date of this announcement: 10/28/2026 Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience GS-07: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: work that involved analytical research and evaluation of diversified programs; development, administration and control of assigned projects; ability to access locate, and update information through the use of personal computer technology; serving as a program liaison to various administrative and clinical services in helping the Manager to develop information; conducts an ongoing analysis of the administrative support needed by the department and to influence adjustments necessary to assure effective resourcing; developing/maintaining/tracking training and educational programs; close working relationship with managers and analysis and/or coordination of administrative, clinical, or other service activities. OR, Education: One (1) Full year of graduate level education (beyond a Bachelor's degree). Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of the position. A copy of transcript required (an unofficial copy is acceptable if it reflects the type of courses and number of credits earned at the graduate college level). OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond a Bachelor's degree. To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-07. For example, an applicant who has 9 semester hours of graduate level education (i.e., 50% of graduate education required) and 6 months of creditable specialized experience (i.e., 50% of the required experience) would equal 100% of the required experience for the position. Specialized Experience GS-09: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: less managerial oversight of work that involved analytical research and evaluation of diversified programs; development, administration and control of assigned projects; ability to access locate, and update information through the use of personal computer technology; serving as a program liaison to various administrative and clinical services in helping the Manager to develop information; conducts an ongoing analysis of the administrative support needed by the department and to influence adjustments necessary to assure effective resourcing; developing/maintaining/tracking training and educational programs; close working relationship with managers and analysis and/or coordination of administrative, clinical, or other service activities. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 2 full years of progressively higher-level graduate education leading to a Master's degree or LL. B or J.D., if related to the position, Ph.D., or equivalent doctoral degree. [This education must have been obtained in an accredited business or technical school, junior college, college or university for which high school graduation or t