Program Specialist - Rental Assistance Office

Springfield Housing Authority; Springfield (MA); On-site; USD 61,835,000 - 71,635,000; Full time

Benefits offered by this job

Excellent benefits package

Job summary

The Springfield Housing Authority seeks a Program Specialist for the Rental Assistance Office to process applications, issue vouchers, and monitor client progress. The role includes communicating with landlords, preparing reports, and ensuring compliance with program rules.

The position requires a high school diploma or equivalent, strong attention to detail, and good written and verbal communication skills. Bilingual Spanish is preferred; standard office hours apply.

Qualifications

• High school diploma or equivalency is required.
• Knowledge of federal regulations is preferred.
• Experience in general office/clerical work with computer use.
• Bi-lingual (Spanish) preferred.

Responsibilities

• Receive and review tenant applications to determine basic eligibility for participation.
• Maintain records and prepare vouchers for clients.
• Evaluate progress of clients and determine additional assistance needed.
• Maintain contact with property owners and list available housing units.

Skills

Attention to detail

Interpersonal skills

Written communications

Verbal communications

Bilingual Spanish

Education

High school diploma or equivalency

Tools

Microsoft Office

Clerical software

Job description

The Springfield Housing Authority, consistent with its equal opportunity and affirmative action policies, invites applicants for the position of: Program Specialist, Rental Assistance Office. M-F 8:00 am - 4:30 pm. Rate: $21.58/h, excellent benefits package.

Position will remain open until filled.

Duties

Receive and review tenant applications to ensure basic eligibility for program participation. Maintain records. Prepare and issue vouchers to clients. Evaluate progress of clients ascertaining additional assistance as needed. Maintain active communication with property owners and representatives of dwelling owners compiling lists of available housing units. Assist prospective tenants in search of rental housing with personal assistance and counseling. Arrange for on-site inspections of units, prepare necessary report, and follow up on any repairs prior to occupancy. Receive tenant or property owner complaints and arrange for a hearing if problems cannot be resolved. Compute rent based on tenant income information and review against lease documents. Provide oral/written reports as required. Terminate tenants no longer eligible to participate in the program.

Qualifications: High school diploma or it equivalency. Knowledge of federal regulation preferred. At least one year experience in general office and clerical work, including computer work. Duties require attention to details, data and documentation, effective interpersonal skills, use of various office equipment and software. Effective written and verbal communications skills required. Bi-lingual (Spanish) preferred.