Program Specialist, Rare Diseases

Direct Relief International; Santa Barbara (CA); On-site; USD 42,705 - 46,149; Full time

Job summary

Direct Relief International is seeking a Program Specialist for Rare Diseases in Santa Barbara, California. This full-time role involves managing order fulfillment processes and supporting patients with Rare Diseases through coordination with healthcare providers and partners.

The ideal candidate will possess a bachelor’s degree or equivalent experience, strong communication skills, and proficiency in Microsoft Excel and CRM systems. This position requires a detail-oriented individual capable of multi-tasking in a dynamic environment.

Qualifications

• Bachelor's degree or equivalent work experience; familiar with standard software applications.
• Working knowledge of SAP or similar ERP system preferred.
• Ability to interact with external parties with professionalism.

Responsibilities

• Manage order fulfillment for delivery of material aid.
• Coordinate shipment activity based on patients’ needs.
• Develop shipping documentation for importation process.

Skills

Customer service

Communication skills

Multi-tasking

Detail-oriented

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Excel

SAP

CRM systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Program Specialist, Rare Diseases

Full-time Regular Professional California, Santa Barbara, CA, US

3 days ago Requisition ID: 1220

Salary Range: $31.00 To $33.50 Hourly

Summary

The Program Specialist, Rare Disease is responsible for the operational needs related to Direct Relief’s work supporting patients with Rare Diseases, including managing order fulfillment processes, oversight of logistics processes and shipment coordination, coordinating with external partner networks, forecasting product needs, and preparing reports. The position will collaborate closely with Direct Relief’s global rare disease healthcare provider network, healthcare professionals, and healthcare manufacturers to support patients with rare diseases enrolled in Direct Relief’s programs.

Key Duties and Responsibilities

• Manage the order fulfillment process for the delivery of material aid to partners
• Coordinate with other Rare Disease Program staff to schedule shipment activity based on patients’ needs and geographic location
• Develop shipping documentation to facilitate the importation process
• Help vet new Rare Disease partner applicants and maintain partner accounts in CRM.
• Develop awareness of customs and logistics processes
• Collaborate with other teams across the organization as needed for efficient and timely processing of product donations and shipments
• Manage Logistics relationships specific to the Rare Disease Programs, including invoice submissions and reporting
• Provide overall customer/partner support answering questions via phone and email, as needed
• Monitor medical supply inventory for various Rare Disease Programs
• Communicate with donor company staff to relay product forecasting needs in line with programmatic activities
• Assist with Donor report preparation on a monthly, quarterly, yearly basis
• Represent DR at collaborative meetings, conferences, and other forums
• Prepare monthly shipping reports and usage reports for programmatic reporting
• Perform other duties to support the overall growth and development of the organization

Required Knowledge, Skills, and Abilities

• Bachelor’s degree or equivalent work experience; familiar with computers and standard software applications such as Microsoft Windows, Word, and Excel
• SAP or similar ERP system preferred
• Working knowledge of CRM systems
• Proficient in Excel
• Multi-tasking skills and the ability to manage and prioritize multiple projects
• Able to provide a high level of customer service to our partner
• Ability to interact and manage external parties with professionalism, discretion, and understanding of patient privacy
• Strong communication skills, both written and oral
• Detail oriented with the ability to take initiative and work independently
• Ability to travel as needed, including to disaster areas