Program Specialist - Primary Care Clinic

Veterans Health Administration; Louisville (KY); On-site; USD 62,000 - 80,000; Full time

Benefits offered by this job

Telework eligible

Job summary

The U.S. Department of Veterans Affairs, Veterans Health Administration, invites applications for a Program Specialist in the Primary Care Clinic at the Robley Rex VA Medical Center in Louisville, KY.

The role supports administrative and operational tasks to ensure efficient clinic operations in a multi-site setting. Responsibilities include program coordination, data management, workflow optimization, performance tracking, and ensuring compliance with VA policies.

Qualifications

• Transcript required with application (education)
• Foreign education must be evaluated for credit

Responsibilities

• Coordinate program operations, data management, and workflow across a multisite clinic structure.
• Track performance indicators and validate data to ensure program integrity.
• Support administrative operations and communication between clinic teams and leadership.

Skills

Program coordination

Data management

Workflow optimization

Analytical skills

Regulatory compliance

Job description

Program Specialist - Primary Care Clinic

• Department: Department of Veterans Affairs

The position serves as a key administrative and operational support professional within the Primary Care Service Line at the Robley Rex VA Medical Center in Louisville, KY.

Key Responsibilities

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** MAJOR DUTIES: Provides comprehensive program coordination, data management, workflow support, project oversight, and analytical assistance to ensure efficient clinic operations and compliance with VA policies, standards, and regulatory requirements.

Supports leadership by performing research, tracking performance indicators, ensuring program integrity, overseeing outpatient clinic services, and assisting with continuous improvement activities. Supports administrative operations, coordination, and workflow oversight across a multisite clinic structure.

Ensures continuity of service delivery, facilitates communication between clinic teams and leadership, and supports the effective functioning of clinical and administrative programs within multiple geographically distributed locations. Provides administrative and operational support for clinical programs. Coordinates activities across multiple functional areas. Assists in the planning, organization, development, direction, and assessment of clinic operations.

Assists in planning, implementing, and evaluating program processes ensuring alignment with service objectives and regulatory requirements. Manages day-to-day administrative tasks including documentation, reporting, scheduling, communication tracking, and workflow optimization. Supports the acquisition of supplies, equipment, and services for the medical center and assists in developing plans for the effective utilization of clinic space.

Reviews all requests for medical supplies, office supplies, expendable equipment, non-expendable equipment, building issues or request, security concerns, and notifies the appropriate leadership channels. Acts as an extension of leadership and collaborates with colleagues within the facility to resolve patient care issues, including those that cross over service lines.

This includes issues within patient complaints, clinic waiting times, missed opportunities, clinic access, etc. Coordinates all data validation programs. Performs other related duties as assigned. Work Schedule: Monday - Friday, 8:00 a.m. to 4:30 p.m. Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Telework: This position may be authorized for ad-hoc telework.

Telework eligibility will be discussed during the interview process.

Requirements & Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $61722 – $80243/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-11-10.

Who is eligible to apply?

This position is open under the 'Public' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-05 · Not affiliated with or endorsed by OPM or USAJOBS.gov