Program Specialist: Policy, Training & Data Insights

City and County of San Francisco; San Francisco (CA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

City and County of San Francisco is seeking a Program Specialist (2913) for a citywide exempt to permanent role within the Human Services Agency. You will perform specialized technical duties, review policies, ensure regulatory compliance, and coordinate activities across multiple programs such as IHSS, CAAP, CalWORKs and more.

Under general supervision, you will train staff, develop procedures, and support program operations to improve service delivery for San Francisco residents.

Responsibilities

• Reviews, advises, monitors, and updates Department policies, processes, and procedures for compliance with County, Federal, and State regulations and provides policy interpretation as it relates to the assigned program.
• Researches program and quality control regulations and procedures to prepare reports that track metrics and presents summary findings and recommendations to stakeholders by implementing data collection tools, such as Microsoft Forms.
• Composes written material, such as hard copy memos, manuals, reports, interactive online resources, and presentation media.
• Facilitates and contributes to short and long-term projects and workgroups.
• Provides technical support for assigned program management systems to ensure smooth functionality and responsiveness to stakeholders.

Job description

City and County of San Francisco is seeking a Program Specialist (2913) for a citywide exempt to permanent role within the Human Services Agency. You will perform specialized technical duties, review policies, ensure regulatory compliance, and coordinate activities across multiple programs such as IHSS, CAAP, CalWORKs and more.

Under general supervision, you will train staff, develop procedures, and support program operations to improve service delivery for San Francisco residents.