Program Specialist or Senior

Idaho Power Company; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Relocation assistance

Flexible schedules

Remote work up to 40%

Job summary

Idaho Power Company in Boise, ID, seeks a Program Specialist or Senior to join our Customer Operations team. The role focuses on designing and managing energy efficiency programs with an emphasis on HVAC technologies, demand response, and customer offerings.

The Senior role provides subject-matter expertise across the program area. Remote work is available up to 40%, relocation assistance may be provided, and the position supports flexible schedules.

Qualifications

• Education: Bachelor's degree in business, science, engineering, marketing, communications or related field OR Equivalent combination of education and experience
• Preferred: Formal education in HVAC
• Experience: 3 years of experience in project or program management including 2 years in related fields (utility, customer service, science, engineering, or marketing)
• Preferred: 3 years of work experience in utility industry, with a customer-related focus] ,
• Licenses & Certifications: Valid driver's license with acceptable driving record

Responsibilities

• Create and manage energy efficiency programs with emphasis on HVAC technologies and systems, demand response programs, and other customer offerings
• Program design, process development and system integration, marketing and communications, contract management, daily operations, payment processing, and reporting of results
• Senior Program Specialist acts as subject matter expert with comprehensive knowledge related to the program or area, including HVAC equipment and applications

Skills

Software basics

Energy efficiency knowledge

Data analysis

Project management

Customer service

Communication

Report writing

Education

Bachelor's degree in business, science, engineering, marketing, communications or related field

HVAC knowledge (preferred)

Tools

Microsoft Office Suite

Excel

PowerPoint

Job description

Job Type: Regular Job

Pay Range: $89,668.80 - $130,062.40

Job Description: Idaho Power - located in vibrant Boise, Idaho - is looking for a Program Specialist or Senior to join our Customer Operations team. It’s an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we’re working hard to provide our customers with the safe, reliable, affordable energy they depend on. While this position is based at Idaho Power’s downtown Boise location, we offer both flexible schedules and the opportunity to work up to 40% remote. Relocation assistance may also be provided to the successful candidate.

Program Specialist or Senior – Responsibilities

They create and manage energy efficiency programs, with an emphasis on HVAC technologies and systems, demand response programs, and/or other customer offerings. This includes program design, process development and system integration, marketing and communications, contract management, daily operations, payment processing, and reporting of results. A Senior Program Specialist also acts as the subject matter expert with comprehensive, specific, and progressive knowledge related to the program or area of discipline, including HVAC equipment and applications.

Benefits and Incentives

In addition to the meaningful work we do, we offer work-life balance, competitive pay and benefits, an employee incentive plan, and both a 401k employer-match and a pension plan, making Idaho Power one of the best employers in the state.

Preferred Qualifications

• Working knowledge of common software programs such as Internet Explorer, Microsoft Outlook, Word, Excel, and PowerPoint
• Energy efficiency terms and products and utility company operations
• Understanding of regulatory and policy impacts to energy efficiency programs
• Strong project management
• Interpersonal communication
• Clear and concise writing
• Organization
• Customer service
• In depth data analysis and reporting, including the ability to present program information effectively to internal and external audiences
• Program planning and development
• Issue resolution
• Ability to influence, gain commitment, and manage conflict
• Demonstrated leadership skills
• Comprehend HVAC concepts and be familiar with HVAC technologies
• Negotiate complex issues
• Analyze large and/or complex datasets and databases
• Prepare comprehensive written and oral reports of problems, alternatives and recommendations

Minimum Requirements

• Education: Bachelor's degree in business, science, engineering, marketing, communications or related field OR Equivalent combination of education and experience
• Preferred: Formal education in HVAC
• Experience: 3 years of experience in project or program management including 2 years of experience in any of the following related fields: utility, customer service, science, engineering, or marketing
• Preferred: 3 years of work experience in utility industry, with a customer-related focus
• Licenses & Certifications: Valid driver's license with an acceptable driving record based on driving requirements for the position

Senior Program Specialist – Additional Requirements

• Education: Bachelor's degree in business, engineering, marketing, communications or related field OR Equivalent combination of education and experience
• Preferred: Mechanical engineering degree and/or formal education in HVAC
• Experience: 5 years of experience in project or program management, including 5 years of experience in any of the following related fields: utility, customer service, science, engineering, or marketing
• Preferred: 5 years of work experience in utility industry, with a customer-related focus
• Licenses & Certifications: Valid driver's license with an acceptable driving record based on driving requirements for the position
• Preferred: Project Management Professionals Certification, HVAC certifications and licenses

Physical Requirements

This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people. Position also requires the ability to occasionally bend, stoop and squat, ascend / descend stairs, ladders, climb into and out of vehicles; twist, kneel, balance; rarely crawl. Rarely lift 10 lbs. shoulder height and above; rarely lift items weighing up to 50 lbs. waist high and knee high; rarely use exertional force less than 50 lbs.; occasionally use two hands to carry items weighing up to 50 lbs. and one hand to carry items weighing up to 25 lbs. Must be able to withstand confined spaces and heights. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources.

Additional Information

Company representative interfacing with outside organizations. Competencies: Communication, Customer Focus, Decision Making, Emotional Intelligence, Planning and Organizing, Work Standards

Equal Opportunity Statement

Idaho Power is an Equal Opportunity Employer. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, sexual orientation, gender identity, genetic information, veteran status, physical or mental disability, marital status, and any other status protected by applicable federal and state laws. Please note: Idaho Power will not provide sponsorship for obtaining an employment visa, such as an H-1B visa.

About Us

With 17 hydroelectric power plants along the Snake River and its tributaries, Idaho Power is proud to provide safe, reliable, and affordable energy to customers in southern Idaho and eastern Oregon. Our nearly 2,200 employees serve more than 650,000 customers in a service area spanning an estimated 24,000 square miles. They live, work, and play in some of the most beautiful and rugged landscapes in the West. We’re working hard to keep our communities safe, connected, and thriving. We hope you’ll join us.

Contact Information

Phone: [phone]
Email: [e-mail]