Program Specialist, Nursing

Cuyahoga Community College; Cleveland (OH); On-site; USD 60,000 - 70,000; Full time

Job summary

Cuyahoga Community College is seeking a skilled Nursing Program Specialist at the Metropolitan Campus to guide students through the AAS and BSN pathways. The role emphasizes case management, advising, and close collaboration with faculty, staff, and external partners to promote student success and program integrity.

Responsibilities include monitoring progress, mentoring students, coordinating with enrollment and outreach teams, and developing resources with Marketing and Communications to

Qualifications

• Bachelor’s degree required; related field preferred.
• Five years of demonstrated experience in higher education or academic program management.
• Strong interpersonal and communication skills with diverse populations.
• Proficiency in data analysis and reporting using student information systems.

Responsibilities

• Provides individualized guidance and support using a case management approach for AAS students.
• Monitors student progress and intervenes to facilitate completion of program requirements.
• Mentors students and connects them to support services to ensure progression and completion.
• Collaborates with Enrollment Management for admissions and enrollment activities.

Skills

Case management

Interpersonal communication

Data-driven decisions

Project management

Collaboration

Adaptability

Decision making

Privacy & confidentiality

Education

Bachelor’s degree in a related field

Master’s Degree

Five years of higher education/program management experience

Tools

Brightspace D2L (LMS)

Banner (SIS)

Microsoft Outlook

Word

Excel

PowerPoint

Job description

Department: Nursing

Location: Metropolitan Campus

Reports To: Dean, Nursing

Recruitment Type: External/Internal

Requisition ID: req7267

Employment Type: Full-Time Support Staff

Union Position: Non-Union

Work Schedule: M-F, 8:30am-5:00pm Evenings/Weekends as needed

Number of Openings: 1

Job Description

Summary

Specializing in case management, the Nursing Program Specialist oversees aspects confronting students interested in pursuing the Associate of Applied Science (AAS) and Bachelor (BSN) of Nursing in the School of Nursing and Health Professions. This position plays a pivotal role in supporting students throughout their academic journey. Requires a strong commitment to student success, and effective collaboration and communication with faculty, staff, and internal/external stakeholders. Ensures that students receive comprehensive support to achieve their educational goals while maintaining the integrity and quality of the nursing program.

Essential Functions

• Provides individualized guidance and support utilizing a case management approach, to address academic, personal, and administrative needs of AAS students in the School of Nursing and Health Professions.
• Monitors student progress and intervenes as necessary to facilitate timely completion of program entry, progression, and completion requirements.
• Mentors students, tracks progress and connects students to support services as needed to ensure students are entering and progressing, ultimately attaining program completion and/or certification.
• Collaborates with Enrollment Management on admission and enrollment activities for the School of Nursing and Health Professions.
• Supports the development of strategic offerings/initiatives, related policies and procedures, recruitment strategies and program promotion in collaboration with college and community stakeholders.
• Compiles and analyzes data related to student outcomes, program enrollment, and retention rates for the School of Nursing and Health Professions.
• Prepares reports for institutional stakeholders and use data insights to inform decision-making and improve program effectiveness, impact retention and overall success of students within the nursing program.
• Develops and maintains effective communication with prospective applicants, students, graduates, faculty, program alumni, and community.
• Coordinates with Associate Deans, Program Directors, counseling, and other offices to facilitate conversations around course substitutions, waivers, and other enrollment matters to support students.
• In conjunction with Marketing & Communications, develops and maintains website and resources for students interested in the programs within the School of Nursing.
• Collaborates with Access, Learning & Success (AL&S), Enrollment Management, Tutoring Services, Learning Commons, Marketing & Communications, Faculty Development and Online Learning & Academic Technology (OLAT) to provide services in support of student learning and engagement.
• Works collaboratively to maintain the vision and goals for the student support in the School of Nursing and Health Professions.
• Collaborates with faculty and deans collegewide to ensure effective course offerings and schedule.
• Oversees program effectiveness and student satisfaction using an assessment plan and assists with program review.
• Performs other duties as assigned.

Required Qualifications

EDUCATION AND EXPERIENCE/TRAINING

• Bachelor’s degree in a related field
• Significant related experience may substitute for education
• Minimum of five years of demonstrated experience in higher education and/or academic program management.
• Strong interpersonal and communication skills with the ability to interact effectively with diverse student populations, faculty, and staff.
• Proficiency in data analysis and reporting using student information systems and other relevant software.
• Commitment to student-centered practices and fostering an inclusive and supportive learning environment.
• Demonstrated experience leading and guiding the work of others
• Demonstrated experience effectively making decisions that have major implications on the management and operations within a department
• Demonstrated effectiveness in a role requiring dynamic and abstract problem-solving methods in adaptive situations.

KNOWLEDGE, SKILLS And ABILITIES

• Knowledge of curriculum development, academic policies, and higher education regulations.
• Demonstrated understanding of current transfer and industry ideas, trends, practices, and workforce needs.
• Possess working knowledge of online learning programs, concepts, practices and procedures with the ability to apply in varied situations as it pertains to the departmental focus
• Demonstrated intermediate proficiency with Learning Management Systems, Microsoft Outlook, Word, Excel, and Power Point.
• Demonstrated awareness and expertise in the latest pedagogical and technological practices in online and digital learning.
• Ability to independently set goals and determine best course of action to achieve desired results.
• Ability to make data-driven decisions.
• Demonstrated advanced project management skills.
• Possess excellent written, verbal, and interpersonal communication skills.
• Possess strong organizational, time-management skills, and is results-oriented.
• Ability to work effectively in a dynamic and changing work environment requiring flexibility and teamwork.
• Ability to handle subject matters requiring privacy and sensitivity confidentially and discreetly.
• Ability to collaborate, negotiate and resolve conflicts.
• Ability to develop and maintain relationships with key contacts to enhance workflow and quality.
• Possess sensitivity to appropriately respond to the needs of students.

COMPETENCIES

CRITICAL COMPETENCIES

• Adaptability
• Communication
• Collaboration

VERY IMPORTANT COMPETENCIES

• Continuous Improvement
• Service Focus

IMPORTANT COMPETENCIES

• Time Utilization
• Quality of Work

Preferred Qualifications

EDUCATION AND EXPERIENCE/TRAINING

• Master’s Degree
• Experience working with Brightspace D2L (LMS) and Banner (SIS)
• Experience working in a community college

PHYSICAL DEMANDS/WORKING CONDITIONS

• The work is performed in a normal, professional office environment
• The work area is adequately lighted, heated and ventilated
• Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.
• Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite

Target Starting Salary Range

$60,000.00 to $70,000

The final offer for the successful candidate is targeted to fall within this range but will be based upon an assessment of internal equity, the unit’s available budget, and the candidate’s qualifications in relation to the minimum and/or preferred job requirement(s).

Special Note

If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure .

Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.