Program Specialist IV - Revenue Management

Texas Health and Human Services; Austin (TX); Hybrid; USD 48,000 - 62,000; Full time

Benefits offered by this job

100% paid employee health insurance

Defined benefit pension

Generous time off

Career advancement opportunities

Job summary

Texas Health & Human Services Commission (HHSC) is seeking a Program Specialist IV - Revenue Management in Austin, TX. The role focuses on complex Medicare/Medicaid reimbursement across 13 SSLCs and state facilities, ensuring accurate billing and revenue collection.

Responsibilities include developing reimbursement programs, training staff, and coordinating with HHSC and other agencies. Telework may be available; strong knowledge of federal/state billing rules is required.

Qualifications

• Knowledge of federal and state laws and regulations affecting charges for agency services.
• Knowledge of agency programs and Medicaid plans/programs.
• Experience with automated billing and third-party reimbursement systems.
• Ability to train others on billing and revenue processes.
• Strong written and oral communication skills.

Responsibilities

• Plan and direct MR Reimbursement program development and implementation.
• Review laws and regulations and interpret policies for SSLC reimbursement.
• Identify operational problems and coordinate with staff and management for resolution.
• Provide instruction and guidance on reimbursement processes.
• Serve as liaison with HHSC and other agencies to coordinate activities.
• Evaluate programs and procedures for effectiveness and report results.
• Prepare management reports and respond to issues.
• Analyze potential effects of legislation on agency operations.

Skills

Federal/state law knowledge

Billing systems experience

Accounts receivable reporting

Communication skills

Analytical thinking

Training others

Program management

Interagency coordination

Education

Bachelor's degree in a related field

Tools

Claims2 system

Electronic billing software

Job description

Date: Sep 11, 2026

Location: AUSTIN, TX

Join the Texas Health & Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Job Details

• Functional Title: Program Specialist IV - Revenue Management
• Job Title: Program Specialist IV
• Agency: Health & Human Services Comm
• Department: Revenue Management
• Posting Number: 21428
• Closing Date: 03/12/2027
• Posting Audience: Internal and External
• Occupational Category: Business and Financial Operations
• Salary Range: $4,263.16 - $5,521.16
• Pay Frequency: Monthly
• Salary Group: TEXAS-B-20
• Shift: Day
• Additional Shift:
• Telework:
• Travel: Up to 5%
• Regular/Temporary: Regular
• Full Time/Part Time: Full time
• FLSA Exempt/Non-Exempt: Nonexempt

Location Details

• Facility Location:
• Job Location City: AUSTIN
• Job Location Address: 909 W 45TH ST #634 BLDG 4
• Other Locations: Austin
• MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS

Provides complex technical assistance and consultative services to facility reimbursement staff located in the 13 ICF/IID (Intermediate Care Facility for Individuals with Intellectual Disabilities) State Supported Living Centers and state-operated community facilities. Assists in planning, analyzing, developing, implementing, monitoring, and problem solving for multiple third party and non-third party reimbursement programs and automated systems. Provides support for use of mainframe and software applications and generates reports and data. Works closely with the Supervisor of the Revenue Management Unit on planning and development of residential ICFMR reimbursement programs, training Reimbursement Office staff at 13 State Supported Living Centers; ensures all claims for SSLC residents have been processed for the month; resolution of any payment discrepancies, rejected claims, and problems related with processes and policy; develops, maintains, implements, and interprets policies, procedures, and guidelines on administration, billing, and collection of Medicare Parts B and D, Medicaid, other Third-Party, and Non-Third-Party sources at ICFMR SSLCs. Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Essential Job Functions

• Plans and directs MR Reimbursement program development and implementation in State Office and out-stationed Reimbursement offices located in 13 State Supported Living Centers (SSLCs). (15%)
• Reviews/researches State and Federal laws, rules, and regulations for impact on reimbursement; plans, develops, implements, coordinates, maintains, and interprets, policies, procedures, and standards for ICF/IID Reimbursement program; and develops and maintains procedures and reports related to the use of the Claims2 Automated Patient Billing System. (10%)
• Identifies operational problems and provides assistance to Reimbursement Office staff in resolution of problems; interacts with management, staff, or customers to answer inquiries, discuss problems, develop resolutions, and report to management on status and issues; and coordinates with Internal Audit, Center for Policy and Innovation, ID facilities, and other agency management/staff on issues that impact SSLC revenue. (25%)
• Provides instruction and guidance on reimbursement to managers and staff and provides training to all Reimbursement Officers on all facets of billing and collection of revenue. (15%)
• Serves as liaison with HHSC, Social Security Administration, other agencies management and staff to coordinate program activities and resolve problems and represents the agency at meetings, conferences, committees, workgroups, and hearings to address significant issues. (10%)
• Evaluates program, procedures, and processes for effectiveness through review and reports results or make recommendations to resolve issues or improve performance. (10%)
• Prepares management reports, analyzes information to keep management informed, and responds to issues. (10%)
• Analyzes current/potential effects of current/proposed legislation, regulations, or court rulings on agency operations. (5%)

Knowledge, Skills And Abilities

• Knowledge of federal and state laws and regulations affecting the collection of charges for agency services.
• Knowledge of agency programs.
• Knowledge of State funded Medicaid plans/programs
• Knowledge of electronic billing
• Knowledge of prior authorization for high radiology services
• knowledge of general SSA benefits
• Knowledge of agency rules related to ICF/IID.
• Knowledge of agency organizational structure.
• Knowledge of the principles and practices of public administration and management.
• Skill in written and oral communications.
• Skill in electronic billing systems
• Skill in use of a networked computer and software.
• Ability to establish goals and objectives.
• Ability to identify problems, evaluate alternatives, and implement effective solutions.
• Ability to explain policies and procedures to others.
• Ability to prepare concise reports.
• Ability to train others.
• Ability to plan, assign, and/or supervise the work of others.
• Ability to communicate effectively with others.

Registrations, Licensure Requirements Or Certifications: N/A

Initial Screening Criteria

• Experience with automated or billing systems.
• Experience with reconciling or reporting accounts receivable.
• Experience with federal and state laws and regulations and HHSC rules, policies and procedures affecting third-party and non-third party reimbursement for services.
• Experience with various third-party programs such as Medicare, Medicaid, and private health insurance.

Additional Information: N/A

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Active Duty, Military, Reservists, Guardsmen, And Veterans: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks And Work Eligibility: Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer: This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Nearest Major Market: Austin