PROGRAM SPECIALIST II-DOE - 48003496

State of Florida; Tallahassee (FL); On-site; USD 40,000 - 42,000; Full time

Job summary

State of Florida, Department of Education, has an opening for a Program Specialist II (CS) in the Customer Contact Center. This intermediate-level position provides educator certification information via phone and email, under supervision, applying guidelines to assist applicants efficiently and accurately.

Candidates should have prior contact center or customer service experience and familiarity with Microsoft Office; Versa Software and CJIS certification are preferred.

Qualifications

• Previous contact center or customer service experience.
• Preferences will be given to: Experience using Microsoft Office products, Versa Software experience, CJIS Certification.

Responsibilities

• Research and identifies college/university programs and courses to meet Florida Educator Certification requirements.
• Review and evaluate documents from other countries to determine applicability for Florida Educator Certification.
• Provide informative responses to educator certification inquiries via telephone, written correspondence or email.
• Verify background screening clearance is on file prior to certificate issuance.
• Complete cross training to learn evaluation processes related to Florida statutes and DOE policies.

Skills

Previous contact center experience

Tools

Microsoft Office

Versa Software

CJIS Certification

Job description

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The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .

Requisition No:883561

Agency: Department of Education

Working Title: PROGRAM SPECIALIST II-DOE - 48003496

Position Title: Program Specialist II (CS)

Salary Range: $ 40,320.81 - $42,336.85

OFFICE CONTACT

Office Manager; 850-245-0538

JOB DESCRIPTION

This position performs intermediate-level work under general supervision of the Program Specialist Supervisor II in the Communications & Policy Development Section of the Customer Contact Center in the Bureau of Educator Certification, Division of Public Schools. This position uses general guidelines or procedures to provide accurate educator certification information, in an efficient and professional manner via the contact center phone line and through email correspondence.

DUTIES & RESPONSIBILITIES

(Note: The omission of specific job duties does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.)

The Florida Department of Education (FDOE) has an open position that is responsible for executing the following functions:

• Research and identifies college/university programs and individual college courses to meet Florida Educator Certification requirements as established in State Board of Education Rules.
• Review and evaluate documents submitted from other countries to determine applicability to meet Florida Education Certification requirements as established in State Board of Education Rules.
• Research information and provide informative responses to educator certification inquiries from applicants, the public, university/school district personnel, and staff in the Communications Unit via telephone, written correspondence or email.
• Complete appropriate file documentation for telephone calls, emails and office visitors and take appropriate follow-up actions on customer’s files.
• Verifies that appropriate background screening clearance is on file prior to issuance of an educator certificate.
• Assist contact center staff as needed with calls requiring advanced certification knowledge.
• Complete cross training sessions to learn the evaluation process related to Florida Statutes, State Board of Education Rules, and Department/Bureau policies covering all subject areas.
• Review and evaluate credentials and supporting documentation to determine eligibility for the Temporary, Professional, Specialty certificates, renewal and reinstatement applications.
• Perform other duties as requested and assist the unit supervisor and other Bureau staff as necessary.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of Florida State Board of Education Rules and procedures governing issuance of Educator’s Certificates and renewal of certificates.
• Knowledge of the application process.
• Skills in keyboarding, updating database files, operating imaging and telephone system.
• Ability to organize work activities and handle difficult situations to prevent problems.
• Ability to prepare forms for computer entry
• Ability to communicate clearly and effectively both verbally and in writing.
• Ability to be productive under tight timeframes, balance multiple and competing priorities and maintain goal.
• Ability to work and perform under stressful conditions.
• Ability to demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of others.
• Ability to work independently and perform tasks and responsibilities with limited guidance and direction.
• Ability to establish and maintain effective working relationships with others.

MINIMUM QUALIFICATIONS

Required Licensure/Registration/Certification/Experience or Education:

• Previous contact center or customer service experience

PREFERRED QUALIFICATIONS

Preferences will be given to:

• Experience using Microsoft Office products
• Versa Software experience
• CJIS Certification

BUREAU OF EDUCATOR CERTIFICATION MISSION STATEMENT

The purpose of Florida Educator Certification is to support the academic achievement of our students by assuring that our educators are professionally qualified for highly effective instruction. Florida educators must be certified to teach in our public schools and in many of our private schools. Educators include classroom teachers, school administrators, and other support professionals, such as guidance counselors and media specialists. The Bureau of Educator Certification (BEC) is committed to providing timely, accurate, and efficient services to all constituents. For more information, please visit the webpage below.

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

* State Group Insurance coverage options+
(health, life, dental, vision, and other supplemental option)

* Retirement plan options, including employer contributions ( www.myfrs.com )

* Nine paid holidays and a Personal Holiday each year

* Annual and Sick Leave Benefits

* Student Loan Forgiveness Program(Eligibility required)

* Flexible Spending Accounts

* Tuition Fee Waivers (Accepted by major Florida colleges/universities)

* Highly skilled, professional environment

We care about the success of our employees.

We care about the success of our clients.

We are always improving our technology, our tools, our customer’s experiences and ourselves.

A rewarding experience for reliable, compassionate and professional employees.

LEAVE INFORMATION

• Annual Leave - All full-time Career Service employees filling established positions earn annual leave in varying increments dependent upon years of creditable service. Employees with up to 5 years of creditable service earn 8.667 hours per month, with 5 to 10 years earn 10.833 hours per month and those with over 10 years of service earn 13 hours per month. Employees in Senior Management Service and Selected Exempt Service positions are credited with 176 hours of annual leave upon appointment. In subsequent years, the annual allotment is credited on the anniversary date of the initial appointment.
• Sick Leave -. Career Service employees earn 8.667 hours of sick leave credits per month.

BACKGROUND SCREENING REQUIREMENT

It is the policy of the Florida Department of Education that applicants for employment/volunteer undergo Level 2 background screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer. You will be required to provide your Social Security Number to conduct required verifications. No applicant for a designated position will be employed, contracted or permitted to volunteer until the level 2 screening results are received, reviewed, and approved by the Department. Level 2 background screening shall include, but not be limited to, finger printing for all purposes and checks under this requirement, statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, federal criminal records check through the Federal Bureau of Investigation, and local criminal records checks through local law enforcement.

SELECTIVE SERVICE SYSTEM (SSS) AND REQUIREMENT

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Other Personal Services (OPS) or Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire.

LOCATION

TALLAHASSEE, FL, US, 32399
TALLAHASSEE, FL, US, 32301
TALLAHASSEE, FL, US, 32302
TALLAHASSEE, FL, US, 32303
TALLAHASSEE, FL, US, 32304
TALLAHASSEE, FL, US, 32305
TALLAHASSEE, FL, US, 32307
TALLAHASSEE, FL, US, 32308
TALLAHASSEE, FL, US, 32309
TALLAHASSEE, FL, US, 32310
TALLAHASSEE, FL, US, 32311
TALLAHASSEE, FL, US, 32312
TALLAHASSEE, FL, US, 32316
TALLAHASSEE, FL, US, 32317

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.