Program Specialist I

1199seiubenefits; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

1199seiubenefits is looking for a Program Coordinator for the English for Speakers of Other Languages (ESOL) Program. The role requires strong administrative skills and involves coordinating student intake, maintaining records, and providing customer service to members.

The ideal candidate must have a Bachelor's degree in Education or related field, two years of experience in adult education, and be bilingual in Spanish. You will need excellent organizational skills and the ability to work flexible hours.

Qualifications

• Bachelor’s degree in Education, Counseling, Healthcare or equivalent experience required.
• Minimum two years of experience in adult education, training or office setting required.
• Ability to work flexible hours including some evenings and weekends as needed.

Responsibilities

• Provide programmatic and administrative support to the ESOL Program.
• Coordinate student intake, registration, and placement testing logistics.
• Check member eligibility and provide accurate information about ESOL programs.
• Maintain student records and update database accurately.

Skills

Bilingual in Spanish

Excellent organizational skills

Strong verbal and written communication

Basic skill level in Microsoft Word and Excel

Education

Bachelor's degree in Education, Counseling, Healthcare or equivalent

Job description

Responsibilities

• Provide programmatic and administrative support to keep the English for Speakers of Other Languages (ESOL) Program in the Foundations Department running smoothly.
• Coordinate student intake, registration, placement testing logistics, and maintain waitlists.
• Check member eligibility and provide accurate information on ESOL program and policies via phone, email, or to walk-ins.
• Maintain student records and update database (attendance, class lists, pre/post assessments, contact information), follow-up on student absences or missing information.
• Input program data and submit to the Department of Program Administration accurately and on time.
• Help distribute and collect forms, surveys, classroom materials, and books.
• Assist with program orientations and class visits; provide initial assessment of instructor performance.
• Provide quality customer service to members, as well as accurate and timely information about various programs, the department and the Funds.
• Perform additional duties and projects as assigned by management.

Qualifications

• Bachelor’s degree in Education, Counseling, Healthcare or equivalent years of experience required.
• Minimum two (2) years of experience in adult education, training or office setting required.
• Bilingual in Spanish language required.
• Basic skill level in Microsoft Word and Excel required.
• Excellent organizational skills, keen attention to details, and ability to work well under deadline pressure.
• Strong verbal and written communication skills; ability to work both independently and as a team player.
• Ability to maintain strong relationships with staff and stakeholders (union, members, and educational institutions); handle multiple projects in a fast‑paced environment with tight deadlines and work well under pressure.
• Ability to work flexible hours including some evenings and weekends as needed.