Program Specialist I

1199SEIU Benefit and Pension Funds; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

1199SEIU Benefit and Pension Funds in New York is seeking a candidate for educational support within the ESOL Program. The role involves providing administrative support, coordinating student logistics, maintaining records, and offering quality customer service. A Bachelor's degree in Education or a related field is required, along with bilingual proficiency in Spanish and experience in adult education. This position also demands strong organizational and communication skills, and flexibility for evening or weekend hours.

Qualifications

• Bachelor’s degree in relevant field or equivalent experience.
• Minimum 2 years of experience in adult education or office setting.
• Bilingual in Spanish language.

Responsibilities

• Provide programmatic support for the ESOL Program.
• Coordinate student intake and registration logistics.
• Maintain student records in the database accurately.
• Deliver high-quality customer service and accurate information.

Skills

Bilingual in Spanish

Organizational skills

Verbal communication

Written communication

Microsoft Word

Microsoft Excel

Education

Bachelor’s degree in Education, Counseling, Healthcare

Job description

Responsibilities

• Provide programmatic and administrative support to keep the English for Speakers of Other Languages (ESOL) Program in the Foundations Department running smoothly
• Coordinate student intake, registration, placement testing logistics, and maintain waitlists
• Check member eligibility and provide accurate information on ESOL program and policies --via phone, email, or to walk-ins
• Maintain student records and update database (attendance, class lists, pre/post assessments, contact information), follow-up on student absences or missing information
• Input program data and submit to the Department of Program Administration accurately and on time
• Help distribute and collect forms, surveys, classroom materials, and books
• Assist with program orientations and class visits; provide initial assessment of instructor performance
• Provide quality customer service to members, as well as accurate and timely information about various programs, the department and the Funds
• Perform additional duties and projects as assigned by management

Qualifications

• Bachelor’s degree in Education, Counseling, Healthcare or equivalent years of experience required
• Minimum two (2) years of experience in adult education, training or office setting required
• Bilingual in Spanish language required
• Basic skill level in Microsoft Word and Excel required
• Excellent organizational skills, keen attention to details, and ability to work well under deadline pressure
• Strong verbal and written communication skills; ability to work both independently and as a team player
• Ability to maintain strong relationships with staff and stakeholders (union, members, and educational institutions); handle multiple projects in a fast-paced environment with tight deadlines and work well under pressure
• Ability to work flexible hours including some evenings and weekends as needed