Program Specialist, Client Services Unit

University of Washington; Seattle (WA); Remote; USD 80,000 - 100,000; Full time

Job summary

The University of Washington is seeking a Program Specialist for its Institute for Health Metrics and Evaluation. This role involves client support, marketing, and project coordination to enhance client relationships and expand the client portfolio. Candidates should have a relevant Bachelor's degree and strong communication skills, with a focus on detail and results.

Benefits

Generous benefits and work/life programs

Professional development training funds

Tuition waivers for further education at UW

Annual incentive bonus based on performance

Qualifications

• Bachelor's degree in a relevant field and 1-3 years of experience required.
• Strong communication and relationship management skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Research client organizations and develop marketing materials.
• Coordinate project work streams and synthesize information from client meetings.
• Draft and revise legal documents and support pricing development.

Skills

Communication

Relationship Management

Detail Oriented

Deadline Oriented

Independent Thinking

Collaboration

Education

Bachelor’s degree in business, marketing, public health, health care, communications, or life sciences

Job description

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Program Specialist, Client Services Unit

Program Specialist, Client Services Unit

Req #: 246267

Department: INSTITUTE FOR HEALTH METRICS AND EVALUATION

Job Location Detail: IHME Client Services is based in Seattle, but team members are free to work remotely within the United States.

Posting Date: 05/22/2025

Closing Info: Closes On 05/29/2025

Other Compensation: All Client Services staff work under annual contracts, which are renewed based on performance. Under these contracts, staff may earn a yearly incentive bonus based upon revenue targets being achieved.

Benefits: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty.

The Institute for Health Metrics and Evaluation (IHME) has an outstanding opportunity for a Program Specialist to join their team.

The Institute for Health Metrics and Evaluation (IHME) is a dynamic organization at the University of Washington (UW). We believe everyone deserves to lead a long life in full health, and to help achieve that, we evaluate global health conditions, systems, interventions, and reforms. IHME Client Services is a UW social enterprise that generates funding for IHME by licensing access to IHME’s population health data and by developing and managing custom analytic projects. The individual in this role will be expected to support the expansion of our Client Portfolio. This will be accomplished in three main ways. 1. Successfully supporting existing client relationships. 2. Supporting the addition of new contracts for data and services from those clients. 3. Supporting the identification of new potential clients. The Program Specialist will work closely with other members of the team, as well as with IHME faculty and staff.

DUTIES AND RESPONSIBILITIES

Client Identification and Marketing Support

Research client organizations and data users.

Research market challenges and opportunities.

Identify prospective data users.

Develop marketing materials.

Create relevant social media content.

Client Support and Deliverable Production

Coordinate project work streams.

Synthesize information from Client meetings to formulate action steps.

Contribute to the development of project deliverables.

Contracting, Pricing, and Documentation

Draft and revise concept notes, scopes of work, services agreements, amendments, and other legal documents.

Shepherd document editing between IHME Client Services and the legal and procurement teams within client organizations.

Support the development of costing and pricing.

Help develop a repository of templates, standards, and other documents.

Learning

Become familiar with population health concepts; health sector business practices; and IHME research to understand the dimensions and uses of health data and analytics.

Learn client needs and support matching those needs against internal competencies.

General

Participate in overall community of the Institute to help advance IHME’s mission of improving health.

Perform additional duties as assigned that fall within the reasonable scope of this position as member of the team.

MINIMUM REQUIREMENTS

Bachelor’s degree in a field related to business, marketing, public health, health care, communications, or life sciences and one to three years of experience.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

ADDITIONAL REQUIREMENTS

Strong communication skills and relationship management skills.

Detail oriented and deadline oriented.

Ability to thrive in a fast-paced environment with a focus on results.

Demonstrated ability both to think independently and to collaborate.

CONDITIONS OF EMPLOYMENT

The pay for this role will be commensurate with experience within a range of $6,250-$7,291 per month.

This role is eligible for all benefits offered to UW employees, including retirement, health care, paid time off, and family leave.

Must have a valid passport.

All Client Services staff work under annual contracts, which are renewed based on performance.

Under these contracts, staff may earn a yearly incentive bonus based upon revenue targets being achieved.

IHME Client Services is based in Seattle, but team members are free to work remotely within the United States.

We are committed to social service and encourage staff to volunteer their time to causes of interest to them.

We provide funds for each team member to seek professional development training each year.

We encourage team members to pursue additional education at UW and provide tuition waivers to pursue certificates and advanced degrees.

Application Process: The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are access ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .