Program Specialist - Client Communications

U.S. Bank; Minneapolis (MN); On-site; USD 93,000 - 109,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and retirement plan

Paid vacation and holidays

Parental leave

Job summary

U.S. Bank is seeking a Client Communications Specialist to manage, coordinate and implement non-promotional client communications programs.

The role requires leading multiple projects, collaborating with stakeholders, and delivering on-brand messaging through writing, editing and review. The ideal candidate will have a strong marketing background with data-driven, customer-centric strategies and excellent communication skills, able to navigate quick-paced environments and contracts negotiations

Qualifications

• Bachelor's degree or equivalent work experience.
• Six+ years in marketing/marketing strategy with proven results.

Responsibilities

• Manage, coordinate and implement non-promotional client communications programs.
• Lead multiple projects with limited guidance and competing priorities.
• Collaborate with stakeholders and cross-functional partners to ensure on-brand communications.
• Write, edit and review communications for clarity and impact.

Skills

Project management

Communication skills

Leadership

Vendor management

Cross-functional collaboration

Presentation skills

Data-driven marketing

Education

Bachelor's degree

MBA or equivalent

Tools

MS Office Suite

CRM systems

Data analysis tools

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

U.S. Bank is looking for a Client Communications Specialist to manage, coordinate and implement non-promotional client communication programs. The ideal candidate will combine strong program and project management skills with the ability to write, edit and review communications accurately, clearly and on-brand while seeking to provide the best client experience possible. This individual must be able to lead multiple, quick-paced projects with limited guidance, manage competing priorities and work effectively with key stakeholders and cross-functional partners.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Six or more years of related experience in marketing and marketing strategy with proven ability to deliver results

Preferred Skills / Experience

• Ability to lead projects and provide marketing that is data-driven, customer-centric, and relevant
• Proven ability to manage multiple projects and assignments that are completed on time and on budget
• Ability to collaborate with research teams and leaders to adapt strategies based on research findings and campaign results
• Able to lead contract negotiations with limited supervision and activate vendor relationships for the benefit of the Company and our brand
• Strong organizational, interpersonal and team building skills
• Excellent written and oral communication skills, including presentation skills
• Proficient computer navigation skills using a variety of software packages
• MBA or equivalent markers of high achievement are a plus

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Review our full benefits available by employment status here.

Equal Opportunity Employer

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Salary

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $92,820.00 - $109,200.00

Background Checks & Legal Compliance

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting Information

Posting may be closed earlier due to high volume of applicants.