Program Specialist - Client Communications

Us Bank; Minneapolis (MN); Hybrid; USD 93,000 - 109,000; Full time

Job summary

U.S. Bank is seeking a Client Communications Specialist to manage and implement non-promotional client communications.

You will lead multiple fast-paced projects, coordinate with cross-functional teams, and ensure on-brand messaging with strong project management and analytical skills. The role emphasizes data-driven, customer-centric marketing, collaboration with research and vendor negotiations, and a requirement for a Bachelor’s degree plus 6+ years of relevant experience.

Qualifications

• Bachelor's degree or equivalent work experience.
• Six or more years of marketing and marketing strategy experience with results.
• Ability to lead projects, be data-driven, and manage budgets.

Responsibilities

• Manage, coordinate and implement non-promotional client communication programs.
• Lead multiple, fast-paced projects with limited guidance and competing priorities.
• Collaborate with research teams and cross-functional partners to adapt strategies.

Skills

Project management

Data-driven marketing

Customer-centric strategy

Multi-project leadership

Cross-functional collaboration

Communication skills

Vendor negotiations

Analytical thinking

Education

Bachelor's degree

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

U.S. Bank is looking for a Client Communications Specialist to manage, coordinate and implement non-promotional client communication programs. The ideal candidate will combine strong program and project management skills with the ability to write, edit and review communications accurately, clearly and on-brand while seeking to provide the best client experience possible. This individual must be able to lead multiple, quick-paced projects with limited guidance, manage competing priorities and work effectively with key stakeholders and cross-functional partners.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Six or more years of related experience in marketing and marketing strategy with proven ability to deliver results

Preferred Skills/Experience

• Ability to lead projects and provide marketing that is data-driven, customer‑centric, and relevant
• Proven ability to manage multiple projects and assignments that are completed on time and on budget
• Ability to collaborate with research teams and leaders to adapt strategies based on research findings and campaign results
• Able to lead contract negotiations with limited supervision and activate vendor relationships for the benefit of the Company and our brand
• Strong organizational, interpersonal and team building skills
• Excellent written and oral communication skills, including presentation skills
• Proficient computer navigation skills using a variety of software packages
• MBA or equivalent markers of high achievement are a plus

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short‑term and long‑term disability

• Pregnancy disability and parental leave

• 401(k) and employer‑funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $92,820.00 - $109,200.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.