Program Specialist 2 - Interdisciplinary Studies - C99001

Eastern Washington University; Cheney (WA); Presencial; USD 47 000 - 63 000; Tempo integral

Resumo da oferta

Eastern Washington University in Cheney seeks a Program Specialist 2 for Interdisciplinary Studies and ACPL programs. Under general direction, you will provide advanced advising, program operations, and data management to students, faculty, staff, and external partners.

The role requires independent judgment, marketing and outreach, and collaboration with campus and community partners. Start date January 2027; salary range $46,836–$62,580 plus comprehensive benefits.

Qualificações

• High school diploma or equivalent with 2+ years of complex program support experience.
• Strong computer skills with diverse software experience.
• Experience maintaining records and providing customer service and program support.

Responsabilidades

• Serve as primary contact for students, faculty, staff, and external partners.
• Provide advanced academic and program advising.
• Manage program operations, website, and marketing materials.

Conhecimentos

Program support

Customer service

Data management

Communication

Advising

Formação académica

High school diploma or equivalent

Bachelor's degree is advantageous

Ferramentas

Canvas

Banner

Navigate

Descrição da oferta de emprego

Job Title:

Program Specialist 2 – Interdisciplinary Studies - C99001

Location:

Cheney

FLSA Status:

Non-Exempt

Work Schedule Type:

Regular

Work Schedule:

Typically, M-F 8am – 5pm, but may be required to work evenings and/or weekends to fulfill special projects such as receptions, tabling events, graduation ceremonies, and other needs of the department.

Term of Appointment:

12 Months

Job Summary:

Under general direction, this position provides independent programmatic, operational, and student service support for the Interdisciplinary Studies and Academic Credit for Prior Learning (ACPL) programs. The Program Specialist serves as a primary point of contact for students, faculty, staff, and external partners; delivers advanced academic and program advising; and supports effective program administration and continuous improvement. The Program Specialist exercises independent judgment and discretion in interpreting and applying EWU and program policies, procedures, and guidelines. This position advises students, staff, and the public regarding interdisciplinary degree pathways, program requirements, and Academic Credit for Prior Learning workflow; supports program development and special initiatives; maintains and analyzes program data, systems, and web content; and designs and administers marketing, recruiting, and outreach activities. This role involves extensive interaction with students (including prospective students and parents), faculty, staff, and the public, and includes coordination and monitoring of program activities to ensure alignment with program goals and institutional priorities. The Program Specialist also provides advanced administrative and technical support to the Director of Interdisciplinary Studies and serves as a liaison to campus partners and community organizations. The Program Specialist reports directly to the Director of Interdisciplinary Studies.

The anticipated start date if January 4, 2027.

The salary for this position is $46,836 - $62,580. Where the hired candidate will begin within this range is dependent on education, experience, and skills.

In addition to salary, the university offers a comprehensive benefits package including health insurance and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 13 paid holidays per year and fringe benefits, such as tuition waiver for employees and eligible family members, discounted EWU sports tickets, full access to our campus workout facilities at a minimum fee and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits-briefing/benefits/insurance/

Eastern Washington University provides an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence.

All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.

This position is covered by the Washington Federation of State Employees’ Collective Bargaining Agreement:

https://in.ewu.edu/hr/wp-content/uploads/sites/40/2025/05/WFSE-EWU-CBA-Barg.-Units-1-and-2-2025-2027_2024-12-02.pdf

After starting employment, employees will complete the required training via Canvas. The Office of Employee Belonging, Development, and Leadership will reach out to you concerning Workplace Belonging training and asynchronous New Employee Orientation.

Note:Interviews might be conducted via Zoom (camera must be enabled). If so, candidates must be able to demonstrate competence using Zoom and other technologies.

About Eastern Washington University:

Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. As the region’s polytechnic, we are recognized for our distinctive approach to hands‑on learning that leads to in-demand careers. EWU’s 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washington’s second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy‑efficient Catalyst building, theSIERRbuilding which is a hub for research, development and advancement of health sciences. In addition,EWUprograms can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelor’s and master’s degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.

Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by Colleges of Distinction, a nationally trusted resource guide for college-bound students. The honor recognizes Eastern as a ’26 -’27 College of Distinction (CoD), the second consecutive year it has received the national recognition.

Tribal Land Acknowledgement:

At Eastern Washington University, we are proud to recognize the land of the Spokane Tribe and other tribes that shared the land for fishing and trading. The Spokane Tribe, Coeur d’Alene Tribe, Confederated Tribes of the Colville Reservation, the Kalispel Tribe, and the Nez Perce Tribe are integral to the cultural heritage and traditional ethnological knowledge of the land.

Native American heritage is woven into the fabric of our institution, enriching our community through tribal culture, historical teachings, and tribal language, and is embraced daily by students, staff, faculty, and the Eastern Washington community.

At EWU, we are committed to reflecting on and acknowledging the historical injustices of genocide and the forced removal of tribal peoples and all our relatives. EWU recognizes and honors tribal sovereignty and government to government relationships with tribes.

From here forward, EWU will remain committed to supporting, honoring, and recognizing the Native American community and the dynamic contributions that are shared with our university.

Equal Opportunity Statement:

EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.

Physical Demands:

Contact Human Resources at [e-mail] to obtain a copy of the Essential Functions Analysis which will describe conditions of employment, such as physical demands.

Protective Equipment:

University, local, regional, and state mandates for public and personal protection should be followed as needed.

Required Qualifications:

• High school graduation or equivalent AND two (2) years of experience providing complex program support services involving students, requiring independent judgment beyond entry level support work (a completed bachelor’s degree will satisfy two years of experience)
• Strong computer skills demonstrated by at least one (1) year of full-time work experience using a variety of software programs
• At least one (1) year of full-time work experience maintaining both manual and electronic records and files
• At least one (1) year of full-time work experience providing complex customer service and program support involving contracts, policies, or procedures, including:
  • Communicating with a wide range of constituencies such as students, applicants, faculty, staff, administrators, external agencies, community partners, and internship placement organizations
  • Managing multiple and overlapping deadlines with strong attention to detail and accuracy -
  • Demonstrated perseverance, initiative, and the ability to work effectively both independently and under general direction with frequent interruptions
• Demonstrated ability to apply a responsive and flexible approach that is supportive of the needs, including universal access for our students, faculty, staff, and the public

Preferred Qualifications:

• Preference may be given to current or former employees of Eastern Washington University
• Completed bachelor’s degree
• At least one (1) year of experience working in a higher education environment providing program, academic, or administrative support services to students, faculty, and staff
• Familiarity with higher education and at least one (1) year experience with EWU systems and processes including Canvas, EagleNet, Banner, Navigate, and other university administrative systems (or equivalent)
• Experience supporting or coordinating the implementation of new systems or processes
• Familiarity with Interdisciplinary Studies programs or interdisciplinary academic models
• Familiarity with academic credit for prior learning research, policies, or practices
• Familiarity with operations across EWU Cheney, Online, and Bellevue campuses
• Experience supporting grant-related activities, including grant writing, post-award coordination, or reporting
• Experience with budget tracking, including monitoring grant or program expenditures
• Experience with website and social media content development and maintenance
• Experience developing and delivering program outreach, events, recruiting, or informational sessions
• Experience collaborating with internal and external stakeholders to the university

Special Instructions to Applicants:

It is strongly recommended that you print a copy of these instructions and the position posting before you begin to complete the online application, as the instructions will not be viewable once you begin the application process.
Required documentation includes all of the items listed below.
1. Attach a detailed cover letter in which you explain how you meet each of the required qualifications [and preferred qualifications, if applicable]. It is preferred that you provide the information in a bulleted list or as a table within your cover letter.
2. Attach a chronological resume including work history and major duties, education, and any specialized training or skills related to the position. List at least 3 professional references including: names, titles, organization name, phone numbers, email addresses, and connection to you (these can be identical to the references listed on the application).
3. Complete the online application form and respond to the online questions, if applicable.
4. Mission Statement Response - EWU’s mission is to provide an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence. We are committed to serving first‑generation, Pell‑eligible students. How would you contribute to this mission?
5. Please do not upload resumes that include photos of yourself.

Proposed Job Duties & Responsibilities

Public, Professional, and Organizational Engagement (25%)

• Serve as primary point of contact with students, faculty, staff, and external partners regarding program policies, procedures, and requirements
• Independently interpret and communicate program and EWU policies to internal and external stakeholders
• Maintain program contact lists and communication records
• Act as liaison with faculty, staff, professional organizations, community partners, and external agencies
• Represent the Interdisciplinary Studies and Academic Credit for Prior Learning programs at programmatic, public, and EWU events
• Coordinate information sharing with EWU programs and departments

Advising & Student Service (20%)

• Assist with student application, admission, and registration processes, and progression through the program
• Interpret and apply program, academic credit for prior learning, and EWU policies for individual advising
• Provide general education and program advising * Assist students in accessing EWU campus and online services
• Schedule advising appointments for students to meet with Program Director

Program Operations & Administration (20%)

• Independently manage day-to-day program operations, ensuring alignment with department and EWU policies and procedures
• Maintain and update website and marketing materials, including flyer creation, program announcements, and quarterly advertisements
• Manage social media and Canvas pages
• Facilitate dissemination of program information
• Track student enrollment, progression, and completion data
• Conduct data collection and analysis for program reports
• Prepare written reports and program updates for presentations
• Provide operational support for program development, implementation, and continuous improvement initiatives
• Assess program needs and recommend process improvements in consultation with Program Director
• Maintain the Credit Predictor Pro software and manage workflow to help facilitate awarding academic credit for prior learning
• Coordinate student internships and applied learning opportunities with campus and community partners
• Create courses and update course information in CLSS
• Recommend and/or implement catalog edits based on programmatic changes and stakeholder feedback

Program Leadership & Director Support (15%)

• Manage and maintain the Program Director’s appointment calendar, determine itineraries, and act as confidential liaison on behalf of Program Director * Prepare reports, agendas, and supporting documentation for meetings
• Record, summarize, and distribute meeting notes and action items
• Track program projects and priorities, and provide recommendations to support strategic decision‑making
• Provide advanced support to students, faculty, and staff utilizing EagleNet, Banner, Canvas, Navigate, and other academic systems
• Apply working knowledge of EWU systems to ensure accurate student records and program data
• Assist in developing and maintaining office policies, procedures, forms, and administrative workflows
• Provide general administrative support to the Director * Maintain office computers and equipment with support of IT

Special Projects, Grants & Institutional Initiatives (10%)

• Coordinate special projects and initiatives in collaboration with internal and external partners
• Coordinate tabling and recruitment events in collaboration with internal partners
• Develop and prepare informational and recruitment materials designed for programs and initiatives
• Monitor process of articulation and transfer agreement development in coordination with Program Director and academic leadership
• Support grant writing and post‑award grant administration, documentation, and reporting requirements
• Coordinate with internal and external partners about special projects and grants

Other Duties (10%)

• Perform complex administrative support functions, including correspondence, document preparation, and records management
• Support travel documentation and reimbursement processes
• Monitor and assist with program budget tracking and reconciliation
• Order supplies, manage inventories, and support operational needs of the department
• Screen and direct telephone calls
• May supervise lower-level staff.