Program Specialist

Merakey; Virginia Beach (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Retirement plan

DailyPay

Well-being platform

Care.com access

Employee Assistance Program (EAP)

Tuition reimbursement

Pryor Online Learning access

Employee discounts

Job summary

Merakey in Virginia Beach seeks a Program Specialist to coordinate program activities and oversee client care, reporting to the Program Director. The role emphasizes staff guidance, crisis response, and ensuring high-quality services to participants.

Ideal candidates hold a Bachelor's degree or equivalent experience, with 3-5 years in behavioral health, including 1-3 years in supervision. The organization offers extensive benefits and a strong commitment to equal opportunity employment.

Qualifications

• Bachelor's degree or experience in lieu of degree.
• 3-5 years' experience in behavioral health and direct support, including 1-3 years supervising.
• Excellent interpersonal, communication, and conflict resolution skills.

Responsibilities

• Coordinate program activities and oversee day-to-day client care within the assigned Division, reporting to the Program Director or Manager.
• Provide guidance, support, and direction to staff; assign duties based on program needs and individual strengths; conduct regular check-ins.
• Ensure safety and security of clients and staff by enforcing program policies and procedures; respond to emergencies per established protocols.

Skills

Interpersonal skills

Communication

Conflict resolution

Education

Bachelor's degree

Job description

Mon-Fri 9:00a-5:00p; other times as needed based upon needs of program

Description

Program Specialist

The Program Specialists plays a critical role in the day-to-day management and oversight of specific client care within their identified Division. Reporting to the Program Director or Program Manager this position is responsible for coordinating program activities, and ensuring the delivery of high-quality services to program participants. This role may manage a caseload .

Staff Management

• Provide guidance, support, and direction to staff members
• Assign duties and responsibilities to staff based on program needs and individuals strengths
• Conduct regular check-ins and provide feedback to staff regarding performance and areas for improvement

Client Care and Safety

• Ensure the safety and security of clients and staff by enforcing program policies and procedures
• Monitor client behavior and intervene as necessary to de-escalate conflicts or address concerns
• Respond to emergencies or crises effectively, following established protocols and seeking assistance as needed

Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey. Merakey strictly follows a zero-tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!

Requirements

The ideal candidate will possess the following qualifications:

• Bachelor's degree or experience in lieu of degree. 3-5 years' experience in behavioral health and direct support of which 1-3 years' experience needs to be supervising.
• Excellent interpersonal, communication, and conflict resolution skills
• Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment
• Ability to make quick decisions and remain calm under pressure
• Ability to work independently and collaboratively as part of a team

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This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

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