Program Specialist

nextSource; United States; Remote; USD 58,000 - 65,000; Full time

Job summary

nextSource is a remote Program Specialist role focused on contingent workforce operations, client relationships, and smooth onboarding. You will coordinate requisitions, onboarding, and daily service delivery across accounts, partnering with hiring managers and staffing suppliers.

The position emphasizes MSP/VMS program management, strong client service, and data-driven process improvements, with a focus on timely onboarding and compliant operations.

Qualifications

• 3 to 5 years in a high-volume MSP or HR onboarding environment.
• Experience with MSP/VMS accounts and managing large EOR/AOR populations.
• Bachelor's degree in business, HR, or psychology, or equivalent related business experience.

Responsibilities

• Guide requisition fulfillment from intake through onboarding within timelines.
• Coordinate onboarding and offboarding, maintaining compliance records.
• Serve as primary contact for assigned accounts and resolve escalations.
• Monitor timecards, approvals, and time/expense activity.
• Maintain CRM records and follow up to resolve issues.
• Support Power BI reporting and quarterly business reviews.

Skills

MSP/VMS experience

Client relationship management

Onboarding coordination

Data analysis

Power BI reporting

Strong communication

Education

Bachelor's degree in business, HR, or psychology

Tools

Microsoft Excel

CRM systems

Job description

Bring your MSP or VMS experience to a remote Program Specialist role focused on contingent workforce operations, client relationships, and smooth onboarding. Salary: $58,000 - $65,000.

Pay Range: $58,000 - $65,000 annually

Location: Remote

Employment Type: Full time, exempt

Travel: Minimal, as needed

About the Role

Help clients get the right people in place and give contingent workers a smooth start.

We're hiring a Program Specialist to support contingent workforce programs, build trusted client relationships, and keep hiring and onboarding moving. You'll work directly with hiring managers and staffing suppliers to coordinate requisitions, resolve operational issues, and support workers throughout their assignments.

This role brings together managed service provider (MSP) operations, client service, and workforce coordination. Reporting to a Program Manager or Program Director, you'll take ownership of daily service delivery for assigned accounts and help improve the processes behind a successful workforce program.

What You'll Do

• Manage requisition fulfillment. Guide roles from intake through onboarding, clarify hiring needs with managers, and coordinate supplier activity to help fill positions with qualified candidates within agreed timelines.
• Coordinate the worker experience. Manage onboarding and offboarding, including client identified workers, while maintaining compliance documentation, assignment records, and system updates.
• Build strong client relationships. Serve as the primary contact for assigned accounts, resolve questions and escalations, and help hiring managers use program tools and processes effectively.
• Keep daily operations on track. Monitor timecards, approvals, and time and expense activity. Maintain accurate CRM records and follow up with stakeholders to resolve outstanding issues.
• Monitor supplier and program performance. Conduct supplier performance reviews, track service level agreements (SLAs), and help ensure compliance requirements and client expectations are met.
• Use data to improve service. Support Power BI reporting and quarterly business review presentations, analyze onboarding performance, and partner with leadership to implement process improvements.

What You Bring

• Relevant experience: 3 to 5 years in a high volume MSP or HR environment managing onboarding and contingent labor requirements, along with recruiting or pipeline management experience.
• Workforce program expertise: Experience supporting MSP and/or vendor management system (VMS) accounts and managing large employer of record (EOR) and agent of record (AOR) populations.
• HR knowledge: An understanding of HR policies, co-employment risk, and worker classifications.
• Reporting skills: Strong Microsoft Office proficiency, including the ability to create reports and organize and summarize data in Excel.
• Client service and organization: Clear written and verbal communication, sound problem solving, attention to detail, and reliable follow through across competing priorities. You work collaboratively and handle confidential information professionally.
• Education or equivalent experience: A bachelor's degree in business, human resources, or psychology, or equivalent related business experience.

Make an Impact

Your work will help hiring managers fill roles, suppliers stay informed, and contingent workers navigate their assignments with fewer obstacles.

Core values are the bedrock of our organizational culture and the guiding principles for all employees. Embracing these values leads to individual and collective success, fostering a positive work environment and strong relationships. Our company competencies encapsulate our values and business practices, ensuring every team member enjoys a fulfilling and productive experience.

PASSION

Generating positive energy among clients, suppliers, employees, and co-workers is at our core. This energy inspires high-quality performance and encourages a continuous quest for excellence.

ENGAGEMENT

We embrace the differences and uniqueness of all aspects of our business, including talent, clients, suppliers, and industry segments. Recognizing these differences inside and outside the organization broadens perspective and knowledge and catalyzes new opportunities.

ACCOUNTABILITY

Taking responsibility for reaching a goal or completing a task improves performance, increases feelings of competency, and strengthens commitment. Delivering on time demonstrates trust and dependability, essential building blocks for success.

EXTRAORDINARY TEAMWORK

Collaboration produces innovative ideas and initiatives that generate market-leading results. Constructive teamwork creates a safe and honest environment for experimentation, creativity, coaching, and improved performance.

INNOVATION

We strive to outthink and outperform the competition. We constantly drive and encourage creative ideas and solutions that add value and foster continuous improvement.

INTEGRITY

Integrity is central to building trust in all business areas. It is the foundation for establishing meaningful relationships and ensures the preservation of high-quality and ethical practices.

nextSource is proud to be an Equal Employment Opportunity and Aff… . Or for any other reason.

nextSource is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].