Program Specialist

BronxWorks; New York (NY); On-site; USD 48,000 - 51,000; Full time

Job summary

BronxWorks seeks a Program Specialist to manage daily logs, office operations, and client services in Bronx, NY. The role supports representative payee activities and coordination with CQI and clinical staff.

The candidate should have strong communication skills, Spanish preferred, and at least a high school diploma with experience in office environments. Travel within NYC boroughs may be required.

Qualifications

• Two years related experience.
• Proficiency in English required; proficiency in Spanish is strongly preferred.
• Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile and copier equipment.
• High school diploma or equivalent credentials required; Associate degree preferred.

Responsibilities

• Create and manage daily logs and reports, including petty cash, metro cards and banking cards.
• Manage and complete all office supply/equipment needs.
• Collect all necessary proof of purchases, receipts, for supplies, petty cash and purchases.
• Receive and maintain all office supplies, equipment and IT orders.
• Manage the phones, emails, mail and general inquiries as to the program.
• Manage, assist and direct all walk-in clients.
• Assist with preparing for meetings, prepping agendas and training materials.
• Document progress notes for all encounters and services provided to clients.
• Participate in regular meetings and trainings with supervisor and other support staff.
• Perform additional duties as assigned.
• Create and maintain logs and sign in sheets for all parts of the Representative Payee service, Metro Card services and use of Petty Cash.
• Manage the Representative Payee portfolio of clients, completing all needed transfers of accounts and documentation for internal and external Representative payee audits.
• Maintain and ensure accuracy of records and documentation of all client interactions.
• Collaborate with CQI staff, case management and clinical staff to support program needs.
• Support CQI staff with audit preparation and audit reporting.

Skills

Two years related experience

Proficiency in English

Proficiency in Spanish

Strong writing and oral communication

Strong presentation skills

Computer proficiency

Organizational and teambuilding

Willingness to travel

Education

High school diploma or equivalent

Associate degree preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Program Specialist _ 5177

Full Time Bronx, NY, US

2 days ago Requisition ID: 5177

Salary Range: $48,000.00 To $51,487.80 Annually

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention.

BronxWorks provides permanent supportive housing with an array of social services to more than 400 formerly chronically unhoused individuals and families throughout the Bronx. We strive to break the cycle of homelessness with personalized, wraparound support, empowering individuals and families to rebuild their lives with stability, dignity, and hope.

Qualifications (education, professional certifications or licenses, experience, proficiencies)

• Two years related experience
• Proficiency in English required; proficiency in Spanish is strongly preferred
• Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile and copier equipment
• High school diploma or equivalent credentials required; Associate degree preferred.

Essential Duties and Responsibilities

• Create and manage daily logs and reports, including petty cash, metro cards and banking cards
• Manage and complete all office supply/equipment needs
• Collect all necessary proof of purchases, receipts, for supplies, petty cash and purchases
• Receive and maintain all office supplies, equipment and IT orders
• Manage the phones, emails, mail and general inquires as to the program
• Manage, assist and direct all walk-in clients
• Assist with preparing for meetings, prepping agendas and training materials
• Document progress notes for all encounters and services provided to clients
• Participate in regular meetings and trainings with supervisor and other support staff
• Perform additional duties as assigned

Program Specific Responsibilities

• Create and maintain logs and sign in sheets for all parts of the Representative Payee service, Metro Card services and use of Petty Cash
• Manage the Representative Payee portfolio of clients, completing all needed transfers of accounts and documentation for internal and external Representative payee audits
• Maintain and ensure accuracy of records and documentation of all client interactions
• Collaborate with CQI staff, case management and clinical staff to support program needs
• Support CQI staff with audit preparation and audit reporting

Skills/Abilities

• Strong writing and oral communication skills
• Strong presentation skills and ability to represent the agency at functions and meetings
• Ability to collect and analyze client demographics and outcome
• Excellent organizational and teambuilding skills
• Ability to use a computer for prolonged periods
• Ability to occasionally lift and/or move up to 10 pounds
• Ability to stand, walk, or sit for long periods of time
• Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork
• Ability to bend and retrieve objects and/or documents
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work

BronxWorks is an equal opportunity employer committed to an inclusive workplace. We consider qualified applicants without regard to any characteristics protected by applicable federal, state, or local law. Reasonable accommodations are available to applicants with disabilities and other legally protected needs.