Program Specialist

U.S. Department of Veterans Affairs; Asheville (NC); Hybrid; USD 62,000 - 80,000; Full time

Job summary

The U.S. Department of Veterans Affairs – Veterans Health Administration in Asheville, NC seeks a Program Specialist to support MHSL leadership.

The role includes cross-training in three areas, data analysis, and developing CPRS templates for specialty care progress notes and consults. The position involves creating MH Clinic profiles, liaising between clinicians and patients, and handling consult processes.

Qualifications

• Transcript must be submitted with your application when education is used to qualify for federal employment.
• Education or degrees recognized by the U.S. Department of Education from accredited institutions may be used to qualify.
• If using foreign education, a Certificate of Foreign Equivalency is required.

Responsibilities

• Consult tracking data and program clinic profiles; analyze SAIL data and other MHSL metrics.
• Develop and implement MHSL CPRS templates for specialty care progress notes and/or consults.
• Develop MH Clinic profiles used in Appointment Management scheduling software; liaise between clinicians and patients in MHSL.

Job description

• Department: Department of Veterans Affairs

The Program Specialists for this position serve as an integral part of the core Mental Health Service Line (MHSL) leadership team as well as supporting other managerial members of the Service Line. Each Program Specialist is cross trained in three major areas to provide continuous availability of services. Works both independently and with all levels of MHSL leadership, Executive Leadership.

Key Responsibilities

Major duties and responsibilities include, but not limited to: Consult tracking data and program clinic profiles is of significant importance. Collecting and analyzing SAIL data and other metrics that pertain to MHSL programs. Develops and implements MHSL computerized Patient Record System (CPRS) templates for the enhancement of specialty care progress notes and/or consults.

Develops all MH Clinic profiles which are used in the Medical Center's Appointment Management scheduling software package. Functions as liaison between clinical practitioners and patients referred to the various disciplines within MHSL.

Functions as the administrative support person for the purpose of facilitating and troubleshooting patient and administrative issues related to the consult process of specialty care within the service line and supports administrative issues and processes related to interfacility consults to other medical centers. Work Schedule: Monday- Friday; 8:00am-4:30pm Telework: This position may be authorized for telework.

Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD04471A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements & Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $61722 – $80243/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-11-18.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.