Program Specialist

Veterans Health Administration; Albuquerque (NM); On-site; USD 60,000 - 85,000; Full time

Job summary

The Program Specialist serves as the PCMM Program Manager for the General and Specialty Primary Care Teams within New Mexico VHA Healthcare Services and is operationally assigned to the Ambulatory Care Service Line. The incumbent works under the direct supervision of the Chief of Primary Care.

This individual is responsible for maintaining the PCMM database for all of Primary Care throughout the hospital service area and the Community Based Outpatient Clinics.

Qualifications

• Master's degree or higher required for GS-09 level.
• 2 years of progressively higher level graduate education may substitute for experience.
• Combination of education and experience may qualify at this level.

Responsibilities

• Maintain the PCMM database for Primary Care across the service area and facilities.
• Plan meetings and prepare responses, timekeeping, and record keeping.
• Provide guidance to staff regarding panel management and workflow analyses.
• Support cross-service teams to improve primary care program operations.

Skills

Data analysis

Report generation

Oral communication

Timekeeping

Team guidance

Education

Master's degree or higher

2 years graduate-level coursework

LL.B or J.D. (related)

Job description

The Program Specialist serves as the Primary Care Management Module (PCMM) Program Manager for the General and Specialty Primary Care Teams within New Mexico VHA Healthcare Services and is operationally assigned to the Ambulatory Care Service Line. The incumbent works under the direct supervision of the Chief of Primary Care. This individual is responsible for maintaining the PCMM database for all of Primary Care throughout the hospital service area and the Community Based Outpatient Clinics.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/11/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS- 09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Provide assistance in performing analyses and/or evaluation of operating program characteristics. Produce reports, obtains, organizes, files and retrieves reports and numerical data. Analyze workflow to determine potential problem areas and makes recommendations. Has a thorough knowledge of oral communication methods and techniques and has the ability to establish and maintain effective work relationships. Planning and preparing for meetings, preparing responses to correspondence, time and attendance (timekeeping), and record keeping. Support teams in other services, provides guidance to all levels of staff regarding panel management. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Master's or equivalent graduate degree or 2 full years of progressively higher level graduate level education leading to such a degree or LL.B or J.D., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond graduate education level.. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.