Program Services Specialist

Aston Carter; Arlington (VA); Remote; USD 60,000 - 80,000; Full time

Job summary

Aston Carter seeks a Program Services Specialist to manage child care fee assistance processes. The role involves eligibility determination, fostering relationships with military and family members, and exceptional customer service. This 100% remote position requires strong case management skills and organizational abilities.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Qualifications

• Minimum of 2 years processing experience and/or case management.
• Experience working fully remote is required.
• Knowledge of fee assistance program policies and procedures.

Responsibilities

• Process all child care fee assistance applications within mandated timeframes.
• Provide exemplary customer service to clients via telephone or email.
• Determine applicant eligibility according to outlined program requirements.

Skills

Customer service orientation

Case management

Organizational skills

Conflict resolution

Multi-tasking

Excellent communication skills

Education

High School Diploma

Bachelor’s degree in Social Services or related field

Tools

Microsoft Office Suite

Automated database system

Job description

Job Title: Program Services Specialist

Job Description

The Program Services Specialist is tasked with processing child care fee assistance while fostering relationships with military personnel, family members, and child care providers. The role is pivotal in ensuring timely processing of applications, maintaining data integrity, and providing exemplary customer service.

Responsibilities

• Process all child care fee assistance applications within mandated timeframes.
• Enter client information and data into an automated database system.
• Determine applicant eligibility according to outlined program requirements.
• Assist applicants in assessing and selecting child care options as needed.
• Determine child care provider qualifications according to outlined program requirements.
• Prepare and distribute accurate program information and required documents to family child care providers.
• Provide exemplary customer service to clients via telephone or email and assist in resolving questions or concerns.
• Maintain respectful, professional working relationships with clients.
• Uphold high ethical standards, including strict confidentiality.
• Participate in a team-oriented work environment.
• Assist with special projects and other functions as needed to accomplish organizational mission and objectives.
• Perform other duties as assigned.

Essential Skills

• Minimum of 2 years processing experience and/or case management.
• Experience working fully remote is required.
• High School Diploma is required.
• Customer service oriented.
• Case management skills.
• Experience with call center environments.
• Knowledge of fee assistance program policies and procedures.
• Proven multi-tasking capability.
• Organizational skills and sense of urgency.
• Exceptional oral and written communication skills.

Additional Skills & Qualifications

• Bachelor’s degree with two years of progressive experience in Social Services, Human Services, Child Development, or Military fee assistance policy and procedures.
• Proven experience providing excellent customer service to diverse populations.
• Conflict resolution experience is a plus.
• Experience in social services, human services, or child development settings.
• Experience with Microsoft Office suite and internet-savvy.
• Knowledge of database management.

Work Environment

This position is 100% remote, requiring the candidate to be local to Arlington and reside in the DMV area for equipment pickup and onsite meet and greet. The standard shift is from 10 AM to 7 PM, with training from 9:30 AM to 6 PM, Monday to Friday, for the first six weeks.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jul 7, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.