Program Services Manager

Vizient, Inc; Chicago, Northern (IL, KY); Hybrid; USD 77,000 - 135,000; Full time

Job summary

Vizient, Inc. seeks a program coordination professional to support regulatory and accreditation program services across business operations, sales, client education, and client engagement.

You will coordinate onboarding, education programs, and education accreditation processes, while analyzing program data and reporting on performance to improve client experience and growth.

Qualifications

• Relevant degree preferred.
• 2 or more years of relevant experience required.
• Experience in program coordination, healthcare consulting support, client services, business operations, or a related area.
• Experience supporting healthcare consulting, regulatory and accreditation, quality improvement, or professional education programs preferred.
• Strong organizational and project coordination skills with the ability to manage multiple priorities.
• Strong written and verbal communication skills with a client-focused approach.
• Proficiency in analyzing program data and developing reports or dashboards.

Responsibilities

• Support sales activities by coordinating proposals, preparing sales materials, tracking opportunities, and facilitating client follow-up.
• Coordinate new client onboarding from contract execution through program implementation.
• Support business growth through market research, client outreach, and development of new service offerings and value propositions.
• Provide education and training to internal teams and clients on consulting services, education programs, and program offerings.
• Serve as a point of contact for routine client inquiries, requests, and issue resolution, escalating complex matters as appropriate.
• Monitor and report program performance, including client participation, satisfaction, revenue, utilization, sales activity, and other business metrics.
• Coordinate consulting agreements, education program contracts, renewals, revenue tracking, and forecasting activities.
• Collaborate with marketing and business development teams to develop promotional materials, presentations, program communications, and client-facing content.
• Coordinate continuing education accreditation applications and support logistics for educational programs, webinars, meetings, and client engagements.
• Support continuous improvement by analyzing client feedback, maintaining program documentation and communication platforms, and identifying opportunities to streamline workflows and enhance the client experience.

Skills

Degree & experience alignment

Program coordination

Healthcare consulting support

Client services

Communication skills

Data analysis & dashboards

Education

Relevant degree

Job description

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary

In this role, you will support regulatory and accreditation program services across business operations, sales, client education, and client engagement.

Responsibilities

• Support sales activities by coordinating proposals, preparing sales materials, tracking opportunities, and facilitating client follow-up.
• Coordinate new client onboarding from contract execution through program implementation.
• Support business growth through market research, client outreach, and development of new service offerings and value propositions.
• Provide education and training to internal teams and clients on consulting services, education programs, and program offerings.
• Serve as a point of contact for routine client inquiries, requests, and issue resolution, escalating complex matters as appropriate.
• Monitor and report program performance, including client participation, satisfaction, revenue, utilization, sales activity, and other business metrics.
• Coordinate consulting agreements, education program contracts, renewals, revenue tracking, and forecasting activities.
• Collaborate with marketing and business development teams to develop promotional materials, presentations, program communications, and client-facing content.
• Coordinate continuing education accreditation applications and support logistics for educational programs, webinars, meetings, and client engagements.
• Support continuous improvement by analyzing client feedback, maintaining program documentation and communication platforms, and identifying opportunities to streamline workflows and enhance the client experience.

Qualifications

• Relevant degree preferred.
• 2 or more years of relevant experience required.
• Experience in program coordination, healthcare consulting support, client services, business operations, or a related area.
• Experience supporting healthcare consulting, regulatory and accreditation, quality improvement, or professional education programs preferred.
• Strong organizational and project coordination skills with the ability to manage multiple priorities.
• Strong written and verbal communication skills with a client-focused approach.
• Proficiency in analyzing program data and developing reports or dashboards.

Estimated Hiring Range

At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $77,400.00 to $135,400.00. This position is also incentive eligible.

Equal Opportunity Employer

Females/Minorities/Veterans/Individuals with Disabilities The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.

Working at Vizient means shaping the future of healthcare, every day. Alongside our clients, we're building a healthier, more human healthcare system. We connect people, data, and solutions to enable healthcare organizations to improve financial sustainability, enhance system performance, and deliver better care.

Headquartered in Irving, Texas, with 11 offices across the United States, Vizient has more than 5,000 employees who bring deep expertise and a shared commitment to transforming healthcare. Together, we’re solving some of the industry's most complex challenges while creating opportunities to learn, grow, and drive lasting change for healthcare organizations and the communities they serve.

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