Program Services Director

Lifescape Community Services; Rockford (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Lifescape Community Services is seeking a Program Services Director in Rockford, IL to oversee the Senior Choice Program, Adult Protective Services, Care Coordination Unit, and Senior Mental Health Program.

Under the CEO, the role manages staff, ensures program quality and compliance, and works across Rockford, Rock Falls, and Lake County to deliver services. Strong leadership, policy implementation, and stakeholder engagement are essential.

Qualifications

• Advanced degree preferred; bachelor's degree required in health, social services, social work, healthcare administration, or public administration.
• Minimum of three years of experience in health or human services; aging and/or domestic violence services preferred.
• Ability to exercise independent judgment within established guidelines.
• Strong decision-making abilities, attention to detail, effective communication skills, dependability, and openness to new ideas.
• Ability to balance and prioritize multiple responsibilities effectively.
• Minimum of three years' supervisory experience.
• Valid IL driver's license, clean driving record, and own transportation with current insurance coverage.
• Clean background history per State of Illinois; drug test and fingerprinting are required.

Responsibilities

• Interviewing, managing, and training staff.
• Assigning and directing work.
• Appraising performance of staff.
• Networking and marketing the program.
• Ensuring quality assurance and compliance.
• Rewarding and disciplining employees.
• Addressing and resolving complaints or problems.
• Ongoing program monitoring and other duties essential to program operations.

Skills

Communication skills

Decision making

Attention to detail

Dependability

Open to new ideas

Education

Bachelor's degree in health, social services, social work, healthcare administration, or public administration

Advanced degree preferred

Job description

Job Summary

Under the direction of the Chief Executive Officer, the Program Services Director is responsible for the overall success and administration of all programs within the Program Services Department, including the Senior Choice Program, Adult Protective Services Program, Care Coordination Unit, and Senior Mental Health Program. This position serves as the primary resource and support officer for the above departments in Rockford, Rock Falls, and Lake County.

Job Summary

Under the direction of the Chief Executive Officer, the Program Services Director is responsible for the overall success and administration of all programs within the Program Services Department, including the Senior Choice Program, Adult Protective Services Program, Care Coordination Unit, and Senior Mental Health Program. This position serves as the primary resource and support officer for the above departments in Rockford, Rock Falls, and Lake County. This position carries out supervisory responsibilities in accordance with organizational policies and applicable laws. Key duties include interviewing, managing, and training staff; assigning and directing work; appraising performance; networking and marketing the program; ensuring quality assurance and compliance; rewarding and disciplining employees; and addressing and resolving complaints or problems. Additional responsibilities include ongoing program monitoring and other duties essential to program operations. All hiring and terminations must be approved by the Chief Human Resource Officer.

Minimum Requirements

• Advanced degree preferred; bachelor's degree required in health, social services, social work, healthcare administration, or public administration.
• Minimum three years of experience in health or human services. Experience in Aging and/or Domestic Violence services preferred.
• Ability to exercise independent judgment and function autonomously within established guidelines.
• Demonstrated strong decision-making abilities, attention to detail and effective communication skills, dependability, and openness to new ideas.
• Ability to balance and prioritize multiple responsibilities effectively.
• Minimum of three years' experience in a supervisory role.
• Valid IL driver's license, clean driving record, and own transportation with current insurance coverage.
• Must have a clean background history according to State of Illinois requirements; drug test and fingerprinting are required, and results must be favorable in accordance with company policy.