Program Service Specialist

MET; BLOOMINGTON (MN); On-site; USD 50,000 - 70,000; Full time

Job summary

MET in Bloomington, MN is seeking a dedicated case management professional to provide high‑quality services to agency clients and to enforce approved policies and procedures. The role requires strong client engagement and coordination across teams.

You will assess needs, develop and update Individual Employment Plans (IEP), secure services, maintain confidentiality, and monitor program activities to meet objectives. Experience with the military is a plus.

Qualifications

• Experience providing case management services.
• Ability to apply agency policies and procedures.
• Strong communication with clients and staff.
• Knowledge of labor programs and services.

Responsibilities

• Provide high quality case management services for agency clients.
• Establish and maintain professional relationships with clients.
• Administer and conduct assessment measures to identify needs.
• Develop and update Individual Employment Plans (IEP).
• Maintain confidentiality of client information.
• Coordinate services with community partners.
• Monitor workforce activities and ensure program objectives.
• Prepare and review documents for accuracy.
• Represent the agency within the local community.
• Have experience with the military.

Skills

Case management

Policy enforcement

Client relations

Stakeholder engagement

Job description

• Provide high quality case management services for agency clients.
• Apply and enforce approved agency policies and procedures.
• Assure that all appropriate intra-agency correspondence is received and understood by staff.
• Establish and maintain professional relationships with clients and promote ongoing discussions about individual needs, goals, and objectives, enumeration of barriers to professional and personal growth, find unsubsidized employment opportunities, identify progress, and measure success.
• Administer and conduct appropriate assessment measures, including ongoing client dialog, that establish objective educational and career-related needs.
• In partnership with the client, develop and update Individual Employment Plan (IEP), utilizing objective assessment criteria and relevant client input.
• Secure necessary services for client utilizing organizations or providers with expertise or heightened capacity.
• Maintain confidentiality of client-specific information.
• Implement and monitor workforce investment activities, SCSEP, and other appropriate programming within area.
• Assure that assigned programs meet qualitative and quantitative objectives.
• Perform role in continuous improvement and quality assurance measures.
• Maintain close contact with community partners and stakeholders.
• Assure the placement of clients in employment that meets or exceeds the standards established in the program goals.
• Carry out agency services consistent with applicable regulations, codes, and laws,that is in accordance with appropriate legal and ethical standards. Monitor assigned staff to assure their compliance with same.
• Prepare and review applicable documents for accuracy and content (sign and forward as appropriate).
• Identify qualified and capable education and training providers (including businesses, institutions of higher learning, proprietary schools, community-based organizations, governmental entities, etc.) and negotiate contracts that result in effective client progress toward goals and objectives identified in the IEP.
• Develop and maintain comprehensive resource center for client/staff use that includes labor market, education and training, and other related information.
• Analyze workforce, education and other related information utilizing current data to identify emerging trends and labor market dynamics.
• Conduct follow-up activities with clients and placement sponsors.
• Communicate clearly and effectively with supervisor and MET’s administrative office.
• Complete assigned reports, forms, and documents. Forward them as directed in a timely manner.
• Keep supervisor and other agency administrators apprised of all relevant developments within the area using appropriate media (i.e. telephone, email, fax, postal service, etc.).
• Respond to requests from supervisor and administrative office for information in a timely manner, assuring comprehensiveness and accuracy of response.
• As directed or otherwise authorized in writing by MET, represent the agency within the local community.
• Attend meetings, conferences, and other sessions that further the objectives of the agency.
• Have experience with the military.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.