Program Service Coordinator II - Full Time; 7625-701-N

Catholic Charities Brooklyn and Queens, Inc.; New York (NY); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement savings match

Transit benefits

Life insurance

Public Loan Forgiveness

Job summary

Catholic Charities Brooklyn and Queens, Inc. seeks a Program Service Coordinator II to lead a property-management team delivering safe, affordable housing for residents with histories of homelessness.

You will coordinate social services, maintenance, and tenancy operations to ensure consistent service delivery and housing stability. The role emphasizes holistic client assessment, collaborative work with HPD subsidies, and strong crisis management and leadership capabilities.

Qualifications

• Bachelor's Degree in social services/human services/business or related field.
• Minimum three years of experience working in housing/mental health/or related field.
• Excellent organizational and interpersonal skills.
• Strong verbal and written skills.
• Ability to appropriately assess/de-escalate/intervene in crisis.
• Ability to train/lead team.
• Excellent coordination/collaboration skills.
• Bi-lingual Spanish a plus.
• Ability to work a flexible schedule providing evening, weekend, and holiday coverage as needed.
• Ability to travel to multiple locations within the five boroughs as needed.
• Ability to respond to 24-hour emergency phone.

Responsibilities

• Oversee safe, stable, affordable housing for 76+ tenants in Caring Communities SROs.
• Provide leadership to the property management team and coordinate with social services and maintenance.
• Assess client needs holistically and connect to internal or external services.
• Ensure timely readiness of units and maintain vacancy information for reporting.
• Certify and recertify tenants for HPD subsidies and funding requirements.
• Submit updates to HPD and maintain required documentation.
• Monitor rent collection and coordinate with fiscal staff.
• Supervise Desk Crisis Counselor and Maintenance teams.

Skills

Crisis management

Team leadership

Tenant relations

Budgeting & reporting

Spanish bilingual

Education

Bachelor's Degree in social services/human services/business or related field

Job description

For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness.

Our residential housing programs serve clients with a variety of needs, including those who are formerly homeless and those struggling with mental illness.

POP Management is an in-house property management company of Catholic Charities Brooklyn & Queens. POP Management is the largest provider of affordable housing in Brooklyn & Queens. POP Management provides affordable housing to low-income seniors and to those with documented history of homelessness, substance abuse, and chronic mental illness. POP Management oversees and manages 25 senior buildings with 2,400 units and 4 supportive residences with 300 units for formerly homeless adults/veterans consisting of 300 units. The objective of POP Management is to provide high quality housing that responds to the needs of low-income seniors and supportive populations.

STATEMENT OF THE JOB

The Program Service Coordinator II oversees the provision of safe, stable, affordable housing for 76 or more tenants living in Caring Communities SRO's. As tenants all have past histories of homelessness, the Program Service Coordinator II works as part of a team to ensure tenants are fully engaged in their housing and the community. The Program Service Coordinator II provides leadership to the property management team, facilitating a team approach to the collaboration of property management, social service, and maintenance delivery systems.

The agency has embraced the concept of a full system of care for all consumers of service. This requires that all staff assess the client’s needs holistically and see it's as their responsibility to connect the client with services needed-internal or external to the agency, regardless of the door through which the consumer enters the system.

QUALIFICATIONS:

• Coordinates with Assistant Director to ensure the safety of all tenants in building

• Ensures human service needs of tenants are identified and addressed for all tenants through direct contact with tenant and collaboration with appropriate social services staff.
• Adheres to crisis management on-call schedule and be available to respond to 24-hour phone.; contacts Assistant Director and/or appropriate social services staff in event of clinical/medical emergency.

• Ensures timely readiness of all units (within 30 days of move out) by working with Assistant Director and maintenance staff (including appropriate coordination of belongings for tenants moving out of program).
• Coordinates with Assistant Director up-to-date vacancy information for government reporting.
• Certifies new tenants and recertifies current tenants on annual basis to ensure compliance with HPD Section 8 Subsidy as well as funding source and Agency requirements:

• Assists new tenants with HPD certification requirements to ensure subsidy in place
• Coordinates annual recertification requirement for all tenants (subsidy and TIC) within HPD timeline guidelines.
• Submits updates to HPD for tenants who experience changes in income to ensure accurate and affordable rent for tenant. Submits appropriate HPD documentation upon move out.
• Files monthly reports as appropriate, as needed by HPD, DHS, Agency and other government sources.
• Monitors and tracks all tenant rent collection

• Collect and posts rent for all tenants on monthly basis in accordance with agency practice. Coordinates tracking and reconciliation of rent with appropriate fiscal staff to ensure rent balances remain up to date.
• Facilitates involvement of DCC and maintenance staff in building activities as appropriate.

• Supervise Desk Crisis Counselor and Maintenance teams

QUALIFICATIONS

• Bachelor's Degree in social services/human services/business or related field.
• Minimum three years of experience working in housing/mental health/or related field.
• Excellent organizational and interpersonal skills.
• Strong verbal and written skills.
• Ability to appropriately assess/de-escalate/intervene in crisis.
• Ability to train/lead team.
• Excellent coordination/collaboration skills.
• Bi-lingual Spanish a plus.

• Ability to work a flexible schedule providing evening, weekend, and holiday coverage as needed.
• Ability to travel to multiple locations within the five boroughs as needed.
• Ability to respond to 24-hour emergency phone.

BENEFITS

We offer competitive salary and excellent benefits including:

• Generous time off (Vacation/ Personal Days/ Sick Days/ Paid Holidays annually)
• Medical
• Dental
• Vision
• Retirement Savings with Agency Match
• Transit
• Flexible Spending Account
• Life insurance
• Public Loan Forgiveness Qualified Employer
• Training Series and other additional voluntary benefits.

For more information on our organization, please visit our website at: www.ccbq.org