Program Senior Manager

General Dynamics Information Technology; Bethesda (MD); Hybrid; USD 140,000 - 190,000; Full time

Job summary

General Dynamics Information Technology in Bethesda, MD seeks a Program Senior Manager to lead a diverse IT support team onsite with a potential hybrid schedule. The role reports to the program executive and interacts with federal leadership, customers, and peers to drive performance and governance.

The successful candidate will manage multi-disciplinary teams, oversee IT centralization and modernization efforts, and provide executive-level reports.

Qualifications

• Bachelor’s or Master’s degree in IT or related field.
• Five consecutive years of successful management of multifaceted technical programs.
• PMP or equivalent certification.
• Experience managing programs similar in size and scope to CIT for ICOs and MOU customers.
• Experience developing and implementing complex contract program initiatives and change control processes.
• Experience writing reports for executive leadership.
• Excellent interpersonal and communication skills.
• Ability to review SLAs and requirements documents.
• Ability to analyze IT service performance using metric analysis tools.
• Experience interfacing with customers to interpret IT requirements.
• PMP certified or equivalent staff management experience.

Responsibilities

• Lead Service Desk, Deskside, and Backend Support teams to meet SLAs.
• Assist the federal customer with IT centralization and modernization.

Skills

Program management

PMP Certification

Executive reporting

Interpersonal skills

SLA analysis

Metric analysis

Customer engagement

Change management

Team leadership

Contract management

Education

Bachelor’s/Master’s degree in IT or related field

Tools

ITIL Certification

Job description

Program Senior Manager

GDIT is currently seeking a Program Senior Manager in Bethesda, MD. to join our team. This position will report directly to the GDIT Executive assigned to the program and have frequent contact with federal leadership, customers, direct reports, peers and managers.

How the Program Senior Manager will make an impact

• Manage, develop, and motivate a team of Service Desk, Deskside Support, and Backend Support professionals to deliver excellent technical support with a high degree of customer satisfaction while meeting all Service Level Agreements.
• Assist the federal customer with IT centralization and modernization.

What you’ll need to succeed:

• Bachelor’s/master’s degree in IT or related field of expertise
• Five (5) consecutive years of demonstrated successful management of multifaceted technical programs and similar work, and
• Active Project Management Professional (PMP) or equivalent certification
• Similar size and scope as CIT in support of ICOs and MOU customers
• Demonstrated experience in developing and implementing complex contract program initiatives, change control processes, and managing diverse technical requirements
• Experience writing reports for executive leadership
• Excellent interpersonal and communication skills
• Ability to review and comprehend Service Level Agreements and requirements documents
• Ability to analyze the performance of IT services using metric analysis tools
• Experience interfacing with customers to gather and accurately interpret IT requirements
• Experience providing current / active Project Management Professional (PMP) certified, or equivalent experienced staff, for roles that include the management of the program or significant teams

Preferred

• Working experience supporting large government contracts
• ITIL Certification
• HDI Certification

Security Clearance

Ability to obtain and maintain an NIH Public Trust clearance

Location

• Bethesda, MD (onsite with potential hybrid schedule)

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you build your skills and own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and 10 company-paid holidays

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.