Manufacturing IT Support Specialist — Operations & Apps

General Dynamics Corporation; North Kingstown (RI); On-site; USD 90,000 - 115,000; Full time

Job summary

General Dynamics Electric Boat in North Kingstown, RI, is seeking a Program Representative- IT to provide hands-on IT support to Operations, helping bridge technical solutions with production workflows.

The role emphasizes troubleshooting hardware and software on the manufacturing floor, coordinating changes, and supporting IT-driven improvements across IT, Operations and Logistics teams.

Qualifications

• Requires hands-on IT support experience interfacing between IT and operations in manufacturing or warehousing.
• Experience translating technical concepts into practical workflows and troubleshooting on the manufacturing floor.
• Ability to coordinate with IT, Operations, and Logistics teams on improvements and upgrades.

Responsibilities

• Serve as liaison between IT and operational employees to align solutions with business needs.
• Provide troubleshooting for hardware and critical application issues with end users.
• Support users through hardware/software upgrades, document bugs, and escalate as needed.
• Address user concerns with strong customer service and determine training vs. change requests.
• Analyze business applications and processes to identify enhancements.
• Support devices including handhelds, IoT devices, printers, and related equipment.
• Use root cause analysis to troubleshoot and document system issues.
• Create and maintain process documentation and troubleshooting guides.
• Perform hands-on floor support and hardware troubleshooting.
• Translate user needs into clear system/workflow requirements.
• Support application and device upgrades in high-volume environments.
• Demonstrate strong customer service and communication skills.
• Lead or support enterprise upgrades or migrations.
• Administer mobile devices and workstations across multiple platforms.

Skills

IT support liaison

Operations collaboration

Hardware trouble-shooting

Education

High School Diploma or GED

Tools

Manufacturing hardware

Job description

General Dynamics Electric Boat in North Kingstown, RI, is seeking a Program Representative- IT to provide hands-on IT support to Operations, helping bridge technical solutions with production workflows.

The role emphasizes troubleshooting hardware and software on the manufacturing floor, coordinating changes, and supporting IT-driven improvements across IT, Operations and Logistics teams.