Program Quality Engineer (Onsite)

globalhr; City of Rome (NY); On-site; USD 87,000 - 165,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

3 weeks vacation

Tuition reimbursement

Life insurance and disability coverage

401(k) retirement plan

Job summary

RTX, a leading aerospace and defense company, is hiring a dedicated quality representative for Collins Aerospace. The role focuses on maintaining strong customer communication, interpreting quality requirements, and driving corrective actions across development, manufacturing, and delivery.

You will lead investigations, monitor metrics, and collaborate with Engineering, Operations, and Supply Chain to ensure quality is built into every phase of programs.

Qualifications

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience
• Strong understanding of root cause analysis, corrective action tools, and quality systems (ISO 9001, AS9100 or similar)

Responsibilities

• Serve as the dedicated quality representative for identified customers, maintaining strong communication channels and responding promptly to customer inquiries, audits, and quality concerns.
• Review, interpret, and ensure compliance with customer-specific quality requirements, specifications, and flow-downs.
• Lead customer issue investigations, including root cause analysis, corrective action development, and formal response management.
• Monitor program performance metrics such as yield, defects, escapes, and process capability, identifying trends and recommending improvements.
• Lead and participate in internal and customer-driven audits, preparing documentation, coordinating actions, and driving closure of findings.
• Collaborate with Engineering, Operations, Supply Chain, and Program Management to ensure quality considerations are integrated throughout development, manufacturing, and delivery phases.

Skills

Root cause analysis

Quality systems

Corrective action tools

Education

University degree

Advanced degree

Job description

Date Posted

2026-08-13

Country

United States of America

Location

US-NY-ROME-104 ~ 104 Otis St ~ OTIS

Position Role Type

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type

None/Not Required

Security Clearance Status

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

What You Will Do

• Serve as the dedicated quality representative for identified customers, maintaining strong communication channels and responding promptly to customer inquiries, audits, and quality concerns.
• Review, interpret, and ensure compliance with customer-specific quality requirements, specifications, and flow-downs.
• Lead customer issue investigations, including root cause analysis, corrective action development, and formal response management.
• Monitor program performance metrics such as yield, defects, escapes, and process capability, identifying trends and recommending improvements.
• Lead and participate in internal and customer-driven audits, preparing documentation, coordinating actions, and driving closure of findings.
• Collaborate with Engineering, Operations, Supply Chain, and Program Management to ensure quality considerations are integrated throughout development, manufacturing, and delivery phases.

Qualifications You Must Have

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience
• Strong understanding of root cause analysis, corrective action tools, and quality systems (ISO 9001, AS9100 or similar).

Qualifications We Prefer

• APQP
• AS9100 internal auditor
• Experience working directly with customers in a technical or quality capacity.
• Solid analytical skills with ability to interpret technical drawings, specifications, and data.
• Excellent communication, collaboration, and relationship-building skills.
• Ability to manage multiple priorities across different customers and programs.
• Familiarity with aerospace/defense customer requirements

What We Offer

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance,critical illnessinsurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility. This role may be eligible for relocation assistance.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attendselect steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.