Program / Project Support Coordinator I - ECHO Coordinator

University of Missouri-Columbia; Columbia Township (MO); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Retirement benefits

Paid time off

Disability insurance

Parental leave

Education fee discounts

Job summary

University of Missouri-Columbia seeks a Program/Project Support Coordinator I to support the MO Telehealth Network and Show-Me ECHO initiatives. The role focuses on coordinating ECHO sessions, stakeholder engagement, and data quality across MTN systems.

Responsibilities include pre-session prep, live session support, post-session follow-up, and collaboration with hub teams to meet learning objectives. A bachelor’s degree with relevant experience is required.

Qualifications

• Bachelor's degree or equivalent combination of education and experience is necessary.

Responsibilities

• Serve as the primary point of contact for assigned ECHOs, developing strong working relationships with Hub Team members, participants, presenters, and other stakeholders.
• Facilitate clear, timely, and professional communication before, during, and after ECHO sessions.
• Support participant engagement, retention, case recruitment, and overall learning collaborative participation.
• Provide basic technical assistance and guidance related to ECHO participation and MTN technology platforms.
• Participate in and help lead key meetings, including Operations Huddles, Operations/Outreach meetings, Strategic Planning, and Annual Planning.
• Identify concerns and opportunities and appropriately escalate issues to MTN/Show-Me ECHO leadership.
• Coordinate all aspects of assigned ECHOs, including pre-session preparation, live session support, and post-session follow-up using established processes and standards.
• Partner with Hub Teams to ensure successful implementation of ECHO sessions, programming, and learning objectives.
• Maintain accurate and organized ECHO materials, including didactics, case presentations, handouts, participant resources, guides, and program documentation.
• Support ECHO fidelity and quality by identifying operational or programmatic concerns and working with Hub Teams and MTN leadership to address them.
• Support ongoing program evaluation, annual planning, mid-series reviews, and continuous improvement activities.
• Collaborate with MTN teams to ensure continuity across education, outreach, communications, technology, and data functions.
• Maintain proficiency in MTN systems and platforms, including Zoom, Salesforce, SharePoint, REDCap, and Microsoft Office.
• Maintain accurate and timely participant, attendance, program, and other required data.
• Run routine reports and support data collection, evaluation, and performance tracking for leadership and Hub Teams.
• Use program data and feedback to identify opportunities to strengthen participation, engagement, and ECHO effectiveness.
• Support data integrity and consistent use of MTN/Show-Me ECHO systems and processes.

Education

Bachelor's degree or equivalent combination of education and 1 year of experience

Job description

Hiring Department

Department of MO Telehealth Network

Job Description

1. Communication, Relationship & Stakeholder Engagement - 40%

• Serve as the primary point of contact for assigned ECHOs, developing strong working relationships with Hub Team members, participants, presenters, and other stakeholders.
• Facilitate clear, timely, and professional communication before, during, and after ECHO sessions.
• Support participant engagement, retention, case recruitment, and overall learning collaborative participation.
• Provide basic technical assistance and guidance related to ECHO participation and MTN technology platforms.
• Participate in and help lead key meetings, including Operations Huddles, Operations/Outreach meetings, Strategic Planning, and Annual Planning.
• Identify concerns and opportunities and appropriately escal ... issues to MTN/Show-Me ECHO leadership.

2. ECHO Operations & Program Management - 35%

• Coordinate all aspects of assigned ECHOs, including pre-session preparation, live session support, and post-session follow-up using established processes and standards.
• Partner with Hub Teams to ensure successful implementation of ECHO sessions, programming, and learning objectives.
• Maintain accurate and organized ECHO materials, including didactics, case presentations, handouts, participant resources, guides, and program documentation.
• Support ECHO fidelity and quality by identifying operational or programmatic concerns and working with Hub Teams and MTN leadership to address them.
• Support ongoing program evaluation, annual planning, mid-series reviews, and continuous improvement activities.
• Collaborate with MTN teams to ensure continuity across education, outreach, communications, technology, and data functions.

3. Data, Technology & Quality Improvement - 15%

• Maintain proficiency in MTN systems and platforms, including Zoom, Salesforce, SharePoint, REDCap, and Microsoft Office.
• Maintain accurate and timely participant, attendance, program, and other required data.
• Run routine reports and support data collection, evaluation, and performance tracking for leadership and Hub Teams.
• Use program data and feedback to identify opportunities to strengthen participation, engagement, and ECHO effectiveness.
• Support data integrity and consistent use of MTN/Show-Me ECHO systems and processes.

4. Strategic & Organizational Support - 10%

• Contribute to strategic planning, annual ECHO reviews, and program improvement initiatives.
• Participate in MTN/Show-Me ECHO committees, workgroups, and cross-functional initiatives.
• Assist with special projects and emerging priorities that support the growth and sustainability of Show-Me ECHO.
• Collaborate with other MTN staff to advance the overall mission, strategic priorities, and quality of Show-Me ECHO.

Shift

Monday - Friday 8:00 a.m. - 5:00 p.m.

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and 1 year of experience from which comparable knowledge and skills can be acquired is necessary

Anticipated Hiring Range

• Salary Range: $19.25 - $27.40 hourly
• Grade: GGS - 008
• University Title: PROGRAM/PROJECT SUPPRT COOR I
• Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Sponsorship Information

Employment visa sponsorship is not available for this position.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.