Director of Program Operations (Hybrid)

State of Illinois - Illinois Student Assistance Commission; Deerfield (IL); Hybrid; USD 100,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Life insurance

Educational benefits

State Employees' Retirement System

Job summary

Illinois Student Assistance Commission (ISAC) seeks a director-level leader to manage the Program Operations within the PSC division. This role directs high-volume processing, eligibility determinations, and quality control across ISAC’s scholarship, grant, and loan repayment programs.

You will guide policy interpretation, drive improvements, and lead a team ensuring timely and fair program delivery. The position emphasizes strategic direction, workflow design, and collaboration with PSC and

Qualifications

• Three (3) years in education, training or work experience in Financial Aid.
• Experience developing and refining business requirements for program development or enhancements.
• Experience developing, maintaining, and implementing operational procedures to support program administration.

Responsibilities

• Advise PSC leadership on program operations, delivery strategies, and administrative policy.
• Lead strategic direction and workflow design for gift assistance program operations.
• Manage team performance, staff assignments, workflow expectations, and continuous improvement.
• Oversee Scholarship & Grants and Nontraditional Programs to strengthen operational effectiveness.
• Translate statutes and policies into operational requirements for program delivery.
• Provide operational interpretation of rules and resolve escalated eligibility issues.

Skills

Program operations

Business requirements

Team leadership

Education

Master’s degree in a relevant field

Master’s degree substitution for 1 year experience

Job description

Illinois Student Assistance Commission (ISAC) seeks a director-level leader to manage the Program Operations within the PSC division. This role directs high-volume processing, eligibility determinations, and quality control across ISAC’s scholarship, grant, and loan repayment programs.

You will guide policy interpretation, drive improvements, and lead a team ensuring timely and fair program delivery. The position emphasizes strategic direction, workflow design, and collaboration with PSC and