Program Operations Leader & Staff Development

Jobtailor; Portland (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor in the United States seeks an experienced Program Operations Manager to oversee daily operations, ensure regulatory compliance, and champion quality improvement across programs.

You will supervise staff through coaching and evaluations, manage budgeting and staffing, coordinate recruitment and scheduling, maintain recipient charts and reports, and liaise with regulatory bodies, social services agencies, and families to ensure continuity of care.

Qualifications

• Degree in Human Services or related field.
• Minimum of 3 years in the field, with at least 2 years in a supervisory or management role.
• Experience in budget management and human resources preferred.
• Strong interpersonal, written, and verbal communication skills.
• Flexibility to adjust to program needs and schedules.
• Valid driver’s license and reliable transportation required.

Responsibilities

• Oversee daily program operations, ensuring compliance with all regulatory and accreditation standards.
• Supervise, support, and develop staff through coaching, evaluations, and professional development.
• Manage personnel needs including recruiting, hiring, training, and scheduling.
• Monitor billing, budgets, and financial reports to ensure fiscal responsibility.
• Review and maintain service recipient charts, reports, and documentation.
• Act as a liaison with regulatory bodies, social service agencies, and families/guardians.
• Promote quality improvement, safety, and a nurturing environment across all programs.
• Lead with integrity, communication, and collaboration to ensure continuity of care.

Skills

Budget Management

Human Resources Management

Program Operations Management

Compliance Monitoring

Service Recipient Documentation

Interpersonal Communication

Written Communication

Verbal Communication

Coaching

Collaboration

Education

Bachelor's degree in Human Services or related field

Job description

Jobtailor in the United States seeks an experienced Program Operations Manager to oversee daily operations, ensure regulatory compliance, and champion quality improvement across programs.

You will supervise staff through coaching and evaluations, manage budgeting and staffing, coordinate recruitment and scheduling, maintain recipient charts and reports, and liaise with regulatory bodies, social services agencies, and families to ensure continuity of care.