Care Coordination Operations Leader Data-Driven Improvement

Jobtailor; Salt Lake City (UT); On-site; USD 110,000 - 170,000; Full time

Job summary

Jobtailor is seeking an experienced operations leader to oversee care coordination services, coach supervisor‑level leaders, and drive performance through accountability, succession planning, and leadership development. You will establish productivity, service, and quality metrics and use data to identify opportunities for improvement.

Partner with clinical, operational, physician, and analytics leadership to align services with organizational priorities and population health goals, lead

Qualifications

• Associate degree or equivalent experience is required; relevant experience may be considered in place of formal education
• At least three years of experience in healthcare operations, care coordination, care management, population health, clinical operations, practice transformation, or a related healthcare operations or leadership environment
• Experience leading teams, projects, operational initiatives, or workflow improvement efforts
• Experience using operational metrics, reports, and performance data to guide decisions and improve outcomes
• Strong verbal and written communication skills
• Strong computer skills, including Microsoft Office applications and other applicable operational systems
• Leadership experience managing supervisors or other people leaders preferred
• Experience in care coordination, care management, population health, value‑based care, ambulatory operations, or patient outreach programs preferred
• Experience leading process improvement and operational transformation initiatives preferred
• Experience with Lean principles, continuous improvement methodologies, or workflow standardization preferred
• Experience collaborating with physicians, clinical leaders, operations leaders, analytics teams, and cross‑functional stakeholders preferred

Responsibilities

• Provide operational leadership and oversight for care coordination services
• Direct, coach, and develop supervisor‑level leaders through performance management, accountability, succession planning, and leadership development
• Establish and monitor productivity, quality, service, and operational performance metrics
• Use data to identify opportunities and implement improvements
• Partner with clinical, operational, physician, and analytics leadership to align services with organizational priorities and population health goals
• Lead implementation and sustainment of standardized workflows, operational best practices, and continuous improvement initiatives
• Manage staffing, resource allocation, workload distribution, and operational capacity planning
• Identify operational barriers, process variation, and performance risks and implement solutions
• Lead operational change initiatives, including new technologies, workflows, programs, and processes
• Collaborate with Network Operations, Care Management, Medical Group leadership, Analytics, and affiliate practice stakeholders

Skills

Operational Leadership

Data Analysis

Performance Management

Workflow Standardization

Lean Principles

Continuous Improvement

Resource Allocation

Operational Capacity Planning

Project Management

Care Management

Education

Associate degree or equivalent experience

Tools

Microsoft Office Applications

Operational Systems

Job description

Jobtailor is seeking an experienced operations leader to oversee care coordination services, coach supervisor‑level leaders, and drive performance through accountability, succession planning, and leadership development. You will establish productivity, service, and quality metrics and use data to identify opportunities for improvement.

Partner with clinical, operational, physician, and analytics leadership to align services with organizational priorities and population health goals, lead