Program Operations Lead – Human Services

Unity House; City of Auburn (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Full-time benefits

Flexible hours

Generous PTO

401k contributions matched up to 3.5%

Wellness programs

Direct deposit

Tuition reimbursement

Free training

Promotion opportunities

Job summary

Unity House in New York is seeking a dedicated program supervisor to support people with disabilities within an inclusive environment. You will oversee staff, coordinate services, and promote recovery, self-determination, and community integration for individuals facing mental health challenges and related barriers.

This full-time role offers health benefits, flexibility, and opportunities for professional growth.

Qualifications

• High School Diploma/GED with three years of relevant experience required.
• Associate's degree in Human Services or a related field preferred.
• Supervisory or leadership experience preferred.
• Demonstrated ability to work effectively with individuals experiencing mental illness, substance use disorders, trauma histories, and other barriers to independent living while supporting recovery, self-determination, and community integration.
• Demonstrated leadership, decision-making, problem-solving, organizational, verbal, written, and interpersonal communication skills required.
• Proficiency with computers, Microsoft Office applications, electronic health records, and documentation systems required.
• Knowledge of OMH regulations, Medicaid documentation requirements, rehabilitative residential services, incident management, and residential program operations preferred.
• Demonstrated ability to adapt to changing priorities, provide effective staff supervision and coaching, exercise sound judgment, and build productive working relationships with internal and external stakeholders.
• Must be able to be reached by phone and have a vehicle available to conduct organization business.
• Valid NYS Driver's License required in accordance with Unity House policies; ability to travel throughout the surrounding area.

Skills

Supervisory experience

Leadership

Communication skills

Problem-solving

Organizational skills

Verbal communication

Written communication

Computer skills

EHR systems

Documentation systems

Interpersonal skills

OMH regulations

Medicaid documentation

Residential services

Driver's license

Willing to travel

Education

High School Diploma/GED

Associate's degree in Human Services

Tools

Job description

Unity House in New York is seeking a dedicated program supervisor to support people with disabilities within an inclusive environment. You will oversee staff, coordinate services, and promote recovery, self-determination, and community integration for individuals facing mental health challenges and related barriers.

This full-time role offers health benefits, flexibility, and opportunities for professional growth.