Program Operations Administrator

Ohel Children's Home and Family Services; New York (NY); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

403B retirement plan

PTO

Health insurance

Onsite gym

Job summary

Ohel Children's Home and Family Services is seeking a dependable Program Operations Administrator to support housing programs serving individuals with psychiatric conditions. The role balances program compliance, internal auditing, facilities coordination, project management, and team communication.

The ideal candidate brings supervisory experience, construction/project management background, and strong Microsoft Office skills.

Qualifications

• Prior OMH or similar regulatory environment experience preferred.
• Minimum 3 years of supervisory experience.
• Construction and project management experience.
• Extensive experience with Microsoft Office.
• Familiarity with applicable federal and state regulations is a plus.
• Valid and clean NY or NJ driver's license, own car preferred.

Responsibilities

• Review and maintain supporting documentation for Medicaid billing, ensuring records are accurate, complete, and properly produced and maintained.
• Conduct ongoing internal department audits of agency housing programs, with a focus on compliance and quality.
• Receive and initiate service requests from department managers and submit detailed, actionable work orders through the agency ticketing system.
• Coordinate with trade vendors on-site, identify areas requiring work, and verify and sign off on completed work orders.
• Partner with the Facilities Manager to document, clarify, prioritize, and formulate work requests.
• Manage multiple projects and priorities simultaneously while ensuring timely follow-through.
• Identify excessive wear, defects, maintenance concerns, and system failures requiring corrective action.

Skills

Project management

Supervisory experience

Vendor coordination

Communication

Microsoft Office

Job description

Ohel is seeking a dependable and collaborative Program Operations Administrator to support our housing programs serving individuals with psychiatric conditions. This is a meaningful opportunity for an experienced professional who can balance program compliance, internal auditing, facilities coordination, project management, and team communication.

Responsibilities

• Review and maintain supporting documentation for Medicaid billing, ensuring records are accurate, complete, and properly produced and maintained
• Conduct ongoing internal department audits of agency housing programs, with a focus on compliance and quality
• Receive and initiate service requests from department managers and submit detailed, actionable work orders through the agency ticketing system
• Coordinate with trade vendors on-site, identify areas requiring work, and verify and sign off on completed work orders
• Partner with the Facilities Manager to document, clarify, prioritize, and formulate work requests
• Manage multiple projects and priorities simultaneously while ensuring timely follow-through
• Identify excessive wear, defects, maintenance concerns, and system failures requiring corrective action

Qualifications

• Prior experience working with or for NYS Office of Mental Health (OMH) strongly preferred
• Minimum 3 years of supervisory experience
• Relevant construction and project management experience
• Extensive experience in Microsoft Office
• Familiarity with applicable federal and state regulations is a plus
• Valid and clean NY or NJ driver’s license required, own car preferred

The ideal candidate is a problem-solver, excellent communicator, and detail-oriented leader with the ability to work independently while collaborating effectively with department managers, vendors, and agency leadership. Position includes a competitive benefits package that includes a 403B retirement plan, sick and vacation paid time off (PTO) and health insurance. Free access to onsite gym included! Eligibility for all benefits is based on hours worked, employment classification, and fulfillment of applicable waiting periods and plan requirements. This is a full-time position based in Brooklyn, with required on-call hours.

Salary: \$85,000- \$100,00