Program Manager - Supported Housing & OMH Residential

Catholic Health Services; Village of Garden City, Northern (NY, KY); On-site; USD 93,000 - 110,000; Full time

Job summary

Catholic Health seeks a Residential Program Coordinator to manage an OMH-funded supportive housing program for individuals with serious mental health needs and/or homelessness histories. You will lead staff, ensure quality clinical documentation, and promote resident stability and community integration.

The role emphasizes crisis management, collaboration with providers, landlords, and leadership to maintain compliant, trauma-informed services and positive resident outcomes.

Qualifications

• Master’s degree in Human Services or related field is required or preferred.
• Minimum 2 years of experience with psychiatric population.
• Supervisory experience preferred.
• Experience developing, reviewing, or maintaining treatment plans and clinical documentation.
• Knowledge of OMH programs, supportive housing, and housing-stability practices preferred.
• Strong written, verbal, organizational, leadership, and interpersonal skills.

Responsibilities

• Oversee the daily operations of the supportive housing program.
• Ensure OMH regulatory compliance and contract adherence.
• Monitor program performance, outcomes, and data.
• Coordinate with landlords and attorneys for leases.
• Maintain resident safety and trauma-informed environment.
• Supervise and mentor case managers and staff.
• Lead supervision, meetings, evaluations, and training.
• Develop individualized treatment goals and monitor progress.
• Ensure timely completion of clinical documentation and reports.
• Advocate for residents’ needs and connect to services.

Skills

Leadership

Crisis management

Staff supervision

Clinical documentation

Regulatory compliance

Communication

Organizational skills

Education

Master’s degree in Human Services

Tools

EHR systems

Job description

Overview

The Residential Program Coordinator is responsible for the overall management and day-to-day operations of an OMH-funded supportive housing program serving individuals with serious mental health needs and/or histories of homelessness. The Manager provides leadership and supervision to program staff, ensures residents receive appropriate supportive services, oversees clinical and housing-related documentation, and maintains compliance with OMH regulations, contractual requirements, and agency policies.

The position requires strong leadership, clinical documentation, crisis-management, communication, and organizational skills, with a focus on promoting resident stability, independence, wellness, and successful community living.

Job Details

Essential Functions:

• Oversee the daily operations of the supportive housing program and ensure effective delivery of services to residents.
• Ensure program activities are consistent with OMH regulations, contractual requirements, agency policies, and best practices.
• Monitor program performance, service delivery, resident outcomes, vacancies, incidents, and required program data. Including monitoring of the Single Point of Access system (SPOA) for referrals and update accordingly.
• Coordinate with landlords and Catholic Health attorneys for tenant leases.
• Submit monthly rent file and complete patient rental worksheets annually and as needed.
• Maintain a safe, supportive, trauma-informed, and respectful residential environment.
• Coordinate with agency leadership and other departments to address operational and resident-related needs.
• Supervise, support, and provide ongoing guidance to case manager and other program personnel.
• Conduct regular individual supervision, staff meetings, performance evaluations, and training.
• Monitor staff performance and documentation to ensure services are provided consistently and appropriately.
• Assist with staff recruitment, onboarding, training, and professional development.
• Provide guidance and support to staff managing complex resident situations and crises.
• Oversee the delivery of individualized supportive services designed to promote housing stability, independent living, recovery, and community integration.
• Complete, review, and update OMH treatment plans for community residents, ensuring that plans accurately reflect residents' mental health needs, strengths, goals, progress, and service interventions.
• Collaborate with residents, case managers, clinical staff, and other service providers to develop individualized treatment goals, measurable objectives, and appropriate interventions.
• Monitor resident progress toward treatment-plan goals and revise plans as needed based on changes in residents' needs, functioning, or circumstances.
• Ensure treatment plans, progress notes, assessments, and related clinical documentation are completed accurately and within required timeframes.
• Ensure clinical and program documentation meets OMH, contractual, regulatory, and agency standards.
• Advocate for residents' needs and assist with connections to mental health services, healthcare, benefits, employment, education, and community resources.
• Promote resident choice, self-determination, recovery, independence, and quality of life.

Housing Stability

• Monitor residents' housing stability and address issues that may place tenancy at risk.
• Work collaboratively with residents and staff to address rent arrears, lease violations, behavioral concerns, conflicts, and other housing-related issues.
• Coordinate with landlords, property managers, housing providers, and community agencies regarding resident and property concerns.
• Support residents in developing skills necessary to maintain their housing and live successfully in the community.
• Assist with move‑ins, transitions, transfers, and other housing‑related processes as needed.

Crisis Intervention and Risk Management

• Provide leadership and direction during resident crises and emergencies.
• Coordinate with mental health providers, hospitals, mobile crisis services, emergency services, and other community resources when appropriate.
• Ensure incidents are documented accurately and reported according to OMH and agency requirements.
• Identify potential risks to residents, staff, and the community and implement appropriate interventions.
• Participate in emergency response, safety planning, and follow‑up after significant incidents.

Compliance, Quality Assurance, and Documentation

• Ensure resident records and program documentation are accurate, complete, current, and maintained according to applicable requirements.
• Review treatment plans, progress notes, assessments, incident reports, and other required documentation for quality and compliance.
• Prepare for and participate in OMH reviews, audits, site visits, and other regulatory or contractual monitoring activities.
• Identify documentation or service-delivery deficiencies and implement corrective actions as necessary.
• Monitor program outcomes and participate in quality‑improvement initiatives.
• Maintain confidentiality and comply with all applicable privacy and recordkeeping requirements.
• Responsible for ensuring timely reporting of work‑related injuries, via incident/accident reports, to the Human Resources Department within 24 hours.
• Follows emergency / disaster preparedness protocols.
• Remains flexible and available as it relates to personally providing coverage for a variety of emergencies, holiday, relief and weekend shift coverage, as needed.
• Follows agency policy in regards to attendance.
• Follows agency policy in regards to lateness.
• Complies with dress, appearance standards.
• Interrupts and reports suspected abuse to Administrator immediately.
• Keeps supervisor apprised of all significant issues.
• Employee conducts themselves in conformity with the HIPAA Compliance Program, applicable institutional policies and procedures for individual privacy and the Mercy Hospital Electronic Information Security Policies and Procedures.
• Job requires access to all of the individuals protected health information (PHI), in accordance with the Health Information Privacy and Accountability Act (HIPAA) regulations.
• Oversees performance improvement initiatives, understands current trends and demonstrates the ability to translate information into performance improvement reports.

Additional Responsibilities:

• Performs other incidental and related duties as required and assigned.
• Attends meetings and participates on committees as directed.
• Maintain required trainings as per agency policy.
• Provides supervisory “on call” coverage as indicated.
• Participates in educational programs, in‑service meetings, workshops, conferences and committees as needed. Keeps abreast of current literature and professional trend.
• Required to notify management of arrest, criminal violation, field appearance ticket+/or bench warrant prior to next scheduled shift.
• Required to report suspensions/tickets received while driving agency vehicle and personal vehicle.
• Participates in Corporate Compliance Program by receiving formal in‑service education, obtaining a copy of the Compliance Assurance Program Handbook and attesting to abide by the Standards of conduct outlined in the handbook.

Education and Qualifications:

• Master’s degree in Human Services preferred. Master’s degree required.
• A minimum of 2 years of experience with psychiatric population required.
• Supervisory experience preferred.
• Experience developing, reviewing, or maintaining treatment plans and clinical documentation.
• Knowledge of OMH programs, supportive housing, community‑based behavioral health services, and housing‑stability practices preferred.
• Strong understanding of person‑centered, recovery‑oriented, trauma‑informed, and culturally responsive approaches.
• Excellent written, verbal, organizational, leadership, and interpersonal skills.
• Ability to manage multiple priorities, respond effectively to crises, and work collaboratively with residents, staff, providers, landlords, and community partners.
• Strong computer and electronic‑record documentation skills required.
• Maintain valid NYS driver’s license within agency criteria.

Salary Range

USD $93,161.00 - USD $110,009.73 /Yr.

This range serves as a good faith estimate and actual pay will encompass a number of factors, including a candidate’s qualifications, skills, competencies and experience. The salary range or rate listed does not include any bonuses/incentive, differential pay or other forms of compensation that may be applicable to this job and it does not include the value of benefits.

At Catholic Health, we believe in a people‑first approach. In addition to the estimated base pay provided, Catholic Health offers generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.