Program Officer, Volunteers - 700603

NYC Department of Housing Preservation & Development; New York (NY); Hybrid; USD 60,000 - 71,000; Full time

Job summary

The NYC Department of Housing Preservation & Development is seeking a Program Officer for the Office of Financial Empowerment. This role involves leading volunteer programs to enhance access to free tax preparation services. Candidates should possess strong interpersonal skills and relevant experience in community work or program management. The position offers a competitive salary and may allow for remote work options.

Benefits

Eligible for federal and state loan forgiveness programs

NYC residency required within 90 days of appointment

Qualifications

• Baccalaureate degree and two years of community work experience or equivalent.
• Experience with IRS VITA/TCE, asset building, or community development is preferred.
• Fluency in a NYC priority language is a plus.

Responsibilities

• Lead volunteer recruitment and retention strategies.
• Develop and deliver training for volunteers.
• Collaborate with data teams to evaluate program success.

Skills

Interpersonal skills

Organizational skills

Communication skills

Data-driven approaches

Education

Baccalaureate degree

High school diploma

Tools

Microsoft Office

Databases or CRM tools

Job description

1 day ago Be among the first 25 applicants

NYC Department of Housing Preservation & Development provided pay range

This range is provided by NYC Department of Housing Preservation & Development. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,889.00/yr - $70,022.00/yr

THIS POSITION MAY BE ELIGIBLE FOR REMOTE WORK FOR UP TO 2 DAYS PER WEEK, PURSUANT TO THE REMOTE WORK PILOT PROGRAM.

Application instructions

To Apply: Email your resume and cover letter to [e-mail] with the Job ID number and Position Name in the subject line.

About DCWP

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45,000 businesses in over 40 industries and enforces key consumer protection, licensing, and workplace laws. It supports businesses through equitable enforcement and access to resources, helps resolve complaints, and promotes a culture of compliance. DCWP’s community outreach and offices of Financial Empowerment and Labor Policy & Standards empower consumers and working families by providing education, resources, and advocacy.

Office of Financial Empowerment (OFE)

OFE supports New Yorkers and low-income communities in building wealth and improving financial health through data, research, policy, partnerships, and programs. OFE develops and advocates for innovative programs and products for all New Yorkers.

Position Overview

OFE seeks a Program Officer to lead the volunteer program supporting the Annual Tax Season Initiative. Responsibilities include volunteer recruitment, program management, training development, stakeholder engagement, data analysis, and event coordination. The role reports to a Senior Program Officer and involves managing multiple projects to expand access to free tax preparation services and tax credits, such as EITC and NYC CCTC.

Key Duties

1. Enhance volunteer recruitment and retention strategies, creating partnerships with colleges, employers, and agencies.
2. Implement volunteer recruitment campaigns, conduct outreach, and manage campaign materials.
3. Develop and deliver training for volunteers and provider organizations on IRS guidelines and best practices.
4. Gather feedback from partners to improve volunteer programs and service delivery.
5. Monitor volunteer operations, maintain provider relationships, and report trends.
6. Collaborate with data teams to evaluate program success and generate reports.
7. Assist with administrative tasks, including preparing reports and presentations.
8. Represent OFE at outreach events and support team projects.

Minimum Qualifications

• Baccalaureate degree and two years of community work experience, or
• High school diploma and six years of relevant experience, or
• Equivalent education/experience with at least one year of relevant experience.

Preferred Skills

• Strong interpersonal, organizational, and communication skills.
• Experience with IRS VITA/TCE, asset building, financial inclusion, volunteer programs, or community development.
• Ability to manage multiple projects, work collaboratively, and use data-driven approaches.
• Proficiency in Microsoft Office and experience with databases or CRM tools.
• Fluency in a NYC priority language is a plus.

Additional Information

Eligible employees may qualify for federal and state loan forgiveness programs. NYC residency is generally required within 90 days of appointment. The City of New York is an equal opportunity employer committed to diversity and inclusion.